Assistance Officer - Casablanca

Company :

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Company culture :

Royale Marocaine d'Assurance operates within a predominantly cooperative culture, where people, trust and collaboration are central to daily practices. The company promotes a close management style focused on support, empowerment and strong interpersonal relationships. This collaborative foundation is complemented by a strong innovation mindset, fostering initiative and adaptability, as well as a performance-oriented approach driven by results and customer focus. Clear processes and structured practices further contribute to operational reliability and efficiency.

Job :

Join our dynamic company in the Insurance / Brokerage sector in Casablanca as an Assistance Officer. Your main mission will be to provide valuable support to our clients and partners, ensuring a responsive and quality assistance service.

Your objectives will be to guarantee customer satisfaction by effectively handling assistance requests, participating in the continuous improvement of service processes, and representing our commitment to excellence in the insurance field.

Your daily tasks will include:

• Receiving and processing calls from policyholders.
• Analyzing situations and proposing suitable solutions in compliance with contracts.
• Coordinating interventions of external service providers.
• Monitoring assistance files until their closure.
• Informing and advising clients on guarantees and procedures.
• Contributing to updating databases and reporting.

Required profile :

To succeed in this role, a Bac +3 level of education is required, ideally in the field of Insurance or Call center professions.

An experience of 3 to 5 years in a similar position, ideally in the insurance or customer service sector, is necessary to understand all aspects of the role.

We are looking for someone with:

• Excellent oral and written communication skills.
• Listening and empathy skills.
• A strong sense of organization and prioritization.
• Responsiveness and stress management abilities.
• Proficiency in computer tools and customer relationship management software.
• A good knowledge of insurance products would be a major asset.

If you recognize yourself in this description and wish to thrive in a stimulating environment, don't wait any longer!

Head office address :

Desired personality traits :

Respect of the rules Rationalism Team work