Customer Service Manager (H/F) - Berrechid

Company :

Bank Assafa is a 100% Moroccan banking institution specializing in participatory finance, established in July 2017 following the validation by the Committee of Credit Institutions of the creation of five participatory banks.

Its main purpose is to offer a range of ethical banking products and services, compliant with the directives of the Higher Council of Ulema, and adapted to the best standards and norms, based on its 5 fundamental values: trust, integrity, dedication, innovation, and purity.

A pioneer in the market, with Dar Assafaa's presence in the alternative finance market since 2010, employees have developed business expertise and a deep understanding of the needs and aspirations of Moroccans.

Bank Assafa currently has a large network of over 40 branches across Morocco, with more than 330 employees.

Join a team of professionals, driven by our Bank's values, who are passionately developing a participatory banking activity in a constantly changing environment, marked by fierce competition.

Company culture :

Bank Assafa operates within a predominantly performance- and competition-driven culture, where ambition, challenge, and the achievement of measurable objectives are key success drivers. The bank promotes self-improvement, results orientation, and a strong customer focus. This environment is supported by solid organizational practices that ensure efficiency, structure, and reliability. It is complemented by an openness to innovation and a balanced collaborative dimension, contributing to overall performance.

Job :

As part of the development of its Commercial Department, Bank Assafa is recruiting for the position of "Customer Service Manager" in the city of Berrechid. The mission will be to:

• Manage and develop a client portfolio and ensure commercial objectives are met,
• Advise clients on the products sold by the bank,
• Propose products that meet customer expectations,
• Prospect for new clients to develop and expand their portfolio,
• Build customer loyalty.

Required profile :

- Have a Master's degree or equivalent from a university, business school, or other (BAC+5);
- Have perfect command of French, both spoken and written;
- Good listening and analytical skills;
- Good knowledge of banking products and services, especially participatory products.
- Good communication skills;
- Ability to adapt and learn;
- Time management and organizational skills;
- Ability to manage stress.

Head office address :

Desired personality traits :

Will to persuade Rationalism Team work Conventional Flexibility Involvement at work Organization