Customer Relations Officer (M/F) - Taza

Company :

Bank Assafa is a 100% Moroccan banking institution specialized in participative finance, founded in July 2017 after the approval of the Credit Institutions Committee for the creation of five participative banks.

Its main purpose is to offer a range of ethical banking products and services, compliant with the directives of the Higher Council of Ulemas, and adapted to the best standards and norms, based on its 5 core values: trust, integrity, dedication, innovation, and purity.

A pioneer in the market through Dar Assafaa's presence in the alternative finance market since 2010, employees have developed professional expertise and a deep understanding of Moroccans' needs and aspirations.

Bank Assafa currently has a large network of over 40 branches throughout Morocco, with more than 330 employees.

Join a team of professionals, driven by our Bank's values, who are dedicated to developing participative banking activities in a constantly changing environment with tough competition.

Company culture :

Bank Assafa operates within a predominantly performance- and competition-driven culture, where ambition, challenge, and the achievement of measurable objectives are key success drivers. The bank promotes self-improvement, results orientation, and a strong customer focus. This environment is supported by solid organizational practices that ensure efficiency, structure, and reliability. It is complemented by an openness to innovation and a balanced collaborative dimension, contributing to overall performance.

Job :

The main activities of the position are:

- Participate in the organization of client prospecting actions inside and outside the agency,
- Conduct commercial actions with clients in your portfolio,
- Advise clients and offer them products and services that can meet their needs with a quality of service that meets the Bank's requirements,
- Ensure the correct setup of financing files,
- Ensure the follow-up and proper processing of requests and complaints from clients, while ensuring compliance with current standards, rules, and procedures,
- Take charge of managing and monitoring bank cards and checkbooks.
 

Required profile :

With a Bac+5 degree from a business school or equivalent, you have initial experience in sales, ideally in a banking or financial environment.

With a commercial profile, seeking a professional challenge.

Head office address :

Desired personality traits :

Will to persuade Need for action Team work Ambition Conventional Flexibility Involvement at work Organization