On-site Customer Service Representative (M/F) - Casablanca

Company :

In 1902, Dr. Willis H. Carrier invented and built the world's first modern air conditioner. Since then, Carrier Corporation has been the world's number one in air conditioning, with over 4 million units sold per year, assembled in over 40 production plants, installed and maintained on five continents.

Founded in 2014, MCS is the result of a joint venture signed between VENTEC Morocco and Carrier, the world leader in refrigeration. MCS provides remote technical, commercial, and administrative support on behalf of Carrier France, Carrier Spain, Otis France, Chubb France, CIAT, Carrier Transicold, Carrier Refrigeration, and other group companies. MCS efficiently and effectively handles specific requests and consultations, order entry, complaint management, as well as intervention scheduling and remote technical support.

Would you like to reveal your potential in a challenging and collaborative environment?
Do you want to grow within a company that cares about the development and satisfaction of its human resources?

Seize the opportunity and make your ideas a reality in our ambitious projects by sending us your application.

Discover the testimonial of Leila Fettanisse, HR Manager at Maroc Climate and Security (MCS) in Challenge Maroc magazine by clicking here: https://bit.ly/4tV4bz1

Company culture :

Maroc Climate and Security (MCS) – Carrier operates within a predominantly cooperative culture, where people, trust and team spirit shape daily collaboration. The organization relies on a close management approach that supports empowerment, mentorship and collective commitment to meaningful missions. This collaborative foundation is balanced by a strong performance orientation, reflected in clear objectives and results-driven practices. It is further complemented by an innovative dimension that values initiative, alongside structured organizational processes ensuring efficiency, consistency and reliability.

Job :

As part of our development, we are recruiting a full-time Customer Service Representative (M/F) for our partner Chubb Fire & Security.

Chubb Fire & Security is an API Group company and one of the leading providers of fire and electronic security solutions and services for customers worldwide.

Chubb has been protecting people and property for over 200 years. Today, its 13,000 employees in over 200 branches and 17 countries work to make the world safer, protect people, and ensure customers' peace of mind.

As a full-time Customer Service Representative (M/F), you will be responsible for the following tasks:

• Provide technical information to customers;
• Handle the commercial and administrative processing of customer orders;
• Process recommendations for equipment replacement from the quoting tool: telephone follow-ups, quote modifications, order entry and tracking, quote portfolio updates...);
• Handle customer requests forwarded by the Customer Relations Department (quote requests and prospects) and ensure communication between customers and branches (Directors and Sales Representatives);
• Record maintenance contracts won by technicians in the quoting tool;
• Update the customer contact database in the quoting tool;
• Analyze commercial activity and report regularly (reporting).
  
  

Required profile :

You can be part of the MCS team:

• Associate's or Bachelor's degree in commerce, management, or equivalent;
• 2 to 3 years of experience in a sales department;
• Good customer skills and commercial drive;
• Organized, punctual, and motivated;
• Proficient in Microsoft Office Suite;
• Knowledge of the fire safety environment is desired;
• Good command of written and spoken French.

What we offer you:

You will have the opportunity to be part of an international, constantly evolving environment and to join a fun, open-minded team that promotes diversity.

• Standard office hours;
• Work-life balance;
• A continuously growing international environment;
• A continuous learning environment;
• Team building and other activities...etc.
  
  

Join us now!

Head office address :

Desired personality traits :

Respect of the rules Emotional distance Tenacity Team work Conventional Need for reflection Involvement at work Organization