Customer Service Officer M/F - Agadir

Company :

Present in Morocco since 1997, Manpower Group is a key international player in employment and social inclusion worldwide. Within the Kingdom of Morocco, we cover the entire territory, from Tangier to Laayoune.

Our teams are trained to support companies in promoting excellence in human capital management: temporary staffing, fixed-term/permanent contracts, HR Solutions & Engineering, Human Capital Development...

For our temporary employees, we offer a unique experience, including the declaration of 100% of hours worked, the implementation of a mutual insurance for all, and personalized support for administrative procedures (banking, social security...).

For our candidates, we offer, in line with Manpower Group's global standards, a selection, assessment, and support process for success in their new role.

Company culture :

Manpower Agences operates within a highly balanced culture, where collaboration plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on performance and achieving results. This dynamic is supported by a structured organizational approach, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.

Job :

On behalf of a renowned company specializing in the manufacture of metal packaging, we are recruiting a Customer Service Officer based in Agadir.

Main responsibilities:

• Manage customer orders, quotes, and the creation of purchase orders in the ERP system.
• Track orders, production plans, and delivery schedules to ensure deadlines are met.
• Ensure daily communication with customers and disseminate company communications.
• Handle customer complaints, service incidents, and sample requests.
• Coordinate with the Production, Planning, and Logistics departments, particularly regarding shipping schedules, loading orders, returns, and reusable packaging.
• Negotiate sea freight rates if applicable.
• Participate in new product launches, commercial activities, as well as occasional customer visits, meetings, and trade shows.
• Prepare requests for credit/debit notes and pro-forma invoices, and follow up on billing-related disputes.
• Manage customer master data, financial data, item data, and graphic specifications.
• Update sales forecasts (if applicable), monitor stock performance, and contribute to the reduction of obsolete stock.
• Develop key performance indicators (KPIs), operational reports, and commercial analyses.
• Manage technical, commercial, and export documentation, including export controls.

Required profile :

• Associate's or Bachelor's degree (2/3 years) in business management, supply chain, logistics, or equivalent.
• At least 3 years of experience in a similar role in customer service, order processing (ADV), or an industrial environment.
• Proficiency in Enterprise Resource Planning (ERP) software (SAP/Oracle preferred) and advanced Excel skills.
• Excellent command of French and good level of English.
• Organizational skills, attention to detail, autonomy, and excellent interpersonal skills.

Head office address :

Desired personality traits :

Search for new things / novelty Respect of the rules Will to persuade Emotional distance Rationalism Need for action Involvement at work Improvisation