Customer Relations Officer - Casablanca

Company :

Present in Morocco since 1997, Manpower Group is a key international player in employment and social inclusion worldwide. Within the Cherifian Kingdom, we cover the entire territory, from Tangier to Laayoune.

Our teams are trained to support companies in promoting excellence in human capital management: temporary work, fixed-term/permanent contracts, HR Solutions & Engineering, Human Capital Development...    

For our temporary employees, we offer a unique experience, including the declaration of 100% of hours worked, the implementation of a mutual insurance for all, and personalized support for administrative procedures (banking, CNSS...)... 

For our candidates, we offer, in line with Manpower Group's global standards, a selection, assessment, and success support process for their new assignment.

Company culture :

Manpower Agences operates within a highly balanced culture, where collaboration plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on performance and achieving results. This dynamic is supported by a structured organizational approach, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.

Job :

Join a dynamic company in the Other Industries sector as a Customer Relations Officer in Casablanca. Your role will be at the heart of our commitment to customer service excellence.

Actively contribute to the satisfaction and loyalty of our customers. Become a key player in managing and continuously improving customer relations.

Ensure quality telephone and in-person reception for all clients. Handle requests, complaints, and suggestions with professionalism and efficiency. Coordinate interventions with internal departments to ensure optimal problem resolution. Manage and update client files. Participate in the development of customer satisfaction reports.

Required profile :

Your background includes a Bac +2 level (2 years of higher education), ideally obtained in Sales Administration or After-Sales Service.

1 to 3 years of experience in a similar role is sought to allow you to fully thrive in this position.

You possess excellent communication skills, both written and oral. Your sense of organization and your ability to solve problems are major assets. Proficiency in common computer tools is essential. Good interpersonal skills and a strong capacity for empathy are also expected.

Head office address :

Desired personality traits :

Creativity Will to persuade Emotional sensitivity Rationalism Flexibility Need for action Involvement at work Improvisation