Customer Relations Officer - Casablanca

Company :

Present in Morocco since 1997, Manpower Group is a key international player in employment and social inclusion worldwide. Within the Kingdom of Morocco, we cover the entire territory, from Tangier to Laayoune.

Our teams are trained to support companies in promoting excellence in human capital management: temporary work, fixed-term/permanent contracts, HR Solutions & Engineering, Human Capital Development…    

For our temporary workers, we offer a unique experience, including the declaration of 100% of hours worked, the implementation of mutual insurance for all, and personalized support for administrative procedures (banking, CNSS…).   

For our candidates, we offer, in line with Manpower Group's global standards, a selection, assessment, and success support process for their new assignment.

Company culture :

Manpower Agences operates within a highly balanced culture, where collaboration plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on performance and achieving results. This dynamic is supported by a structured organizational approach, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.

Job :

Are you looking for a stimulating opportunity in the Other Industries sector? Our company, firmly established in Casablanca, opens its doors to you for a position as Customer Relations Officer. Join a dynamic team and actively contribute to our clients' satisfaction.

The main goal of this position is to ensure first-class customer relations, guaranteeing a positive experience and building customer loyalty. It involves becoming a preferred and efficient point of contact for all our clients' needs.

On a daily basis, your tasks will revolve around several essential areas:

• Manage incoming customer requests by phone, email, or through our online platform.
• Provide clear and precise answers to customer questions about our products and services.
• Handle customer complaints with empathy and professionalism, finding suitable solutions.
• Follow up on customer files and keep our database up to date.
• Participate in the continuous improvement of our customer service processes by relaying feedback from the field.

Required profile :

To excel in this role, a Bac +2 level of education is required. A specialization in areas such as Sales Administration or After-Sales Service (SAV) would be a major asset.

Professional experience of 1 to 3 years in a similar role is sought. This period should have allowed you to develop a solid understanding of customer relations challenges and daily interactions with a diverse clientele.

Beyond your education and experience, certain qualities will be decisive:

• Excellent communication skills, both oral and written, to interact effectively with all types of clients.
• A keen sense of listening and great empathy to understand and respond to needs.
• The ability to solve problems independently and reactively.
• Good command of standard computer tools and customer relationship management (CRM) software.
• An aptitude for teamwork and collaboration with different departments.
• A strong customer focus and commitment to service quality.

If you see yourself in this profile and this opportunity sparks your interest, do not hesitate to apply quickly.

Head office address :

Desired personality traits :

Search for new things / novelty Creativity Will to persuade Emotional sensitivity Rationalism Flexibility Involvement at work Improvisation