Sales Administration and Customer Relations Officer - Casablanca

Company :

Founded in 2003, the OUTSOURCIA group is a player specialized in outsourcing professions: remote customer relationship management, multi-service, multilingual and multichannel (call centers, email management, chat solutions, telemarketing and customer relations on social networks), outsourcing of Back Office professions (BPO), digital services (development of specific applications, web or mobile, digital communication and Community Management) and studies.

To date, OUTSOURCIA employs 3600 employees across 12 production sites in Morocco, France, Tunisia, and Madagascar, and works with renowned clients such as: Aquarelle, Renault, Total, Orange, Histoire d'Or, Manutan, Marionnaud, Mister Auto, Seloger.com, Veepee, etc.

To learn more, visit www.outsourcia.com

Company culture :

Outsourcia operates within a predominantly competitive and performance-driven culture, where ambition, challenge and the achievement of measurable goals are key drivers of success. The company promotes self-improvement, competitiveness and a strong customer focus, with a clear emphasis on results and market positioning. This performance mindset is complemented by a collaborative and people-oriented dimension, encouraging team cohesion, accountability and supportive management. Innovation and structured processes further enhance efficiency and organizational agility.

Job :

We are recruiting: Sales Administration & Customer Relations Officer (M/F)

As part of our business development, we are recruiting a Sales Administration & Customer Relations Officer, responsible for the proper management of orders and the satisfaction of our B2B clients.

Your main tasks:
Create new customer accounts on dedicated portals in coordination with sales teams
Enter orders (fuels and lubricants) into SAP for Network and General Commerce clients
Process free product samples for lubricants, ensuring they comply with current promotional offers
Enter JET order delivery and invoicing forms within deadlines (D+1)
Centralize and track orders via the E-Fuel and E-Lub portals for B2B clients
Ensure order cleanup (cancellation of undelivered orders, adjustment of partially delivered quantities)
Manage product returns (fuels)
Inform clients about their order status via dedicated tools
Prepare reports and dashboards related to the activity
Your daily role:
Collaborate closely with the Logistics, Transport, Sales, Credit Control, and Finance teams
Ensure the smooth and fast processing of orders
Actively contribute to customer satisfaction and loyalty
Act as a coordinator and facilitator between different stakeholders

Required profile :

- Associate's or Bachelor's degree in management, business, or equivalent
- Perfect command of French, both written and spoken
- Previous experience in sales administration or customer relations is a plus
- Proficiency in computer tools, ideally SAP
- Rigor, organization, and attention to detail
- Excellent interpersonal skills and service orientation

Head office address :

Desired personality traits :

Search for new things / novelty Extraversion Will to persuade Team work Involvement at work Ambition Improvisation