70 years of experience and a very strong national presence have made Coface a leader in credit insurance, risk management, and the global economy. Coface experts work at the heart of the global economy, helping ~50,000 clients build successful, dynamic, and growing businesses in 200 countries.
With a direct and indirect presence in 12 countries in the Maghreb, West, and Central Africa, Coface offers a unique support system for companies located in the region to protect them against the risk of financial failure of their clients.
Credit insurance with Coface also involves country, sector, and company risk analysis to help our clients best assess and prevent the risks they may take.
With Coface, our clients operate in a safer environment.
Discover the testimonial of Leila Hakou, HR Director at Coface in Challenge Maroc magazine by clicking here: https://bit.ly/4cQI45q
Company culture :
Coface is characterized by a predominantly collaborative culture, placing people, trust and quality professional relationships at the core of its operations. A close management approach encourages guidance, empowerment and skills development within a supportive environment. This culture is strongly complemented by a competitive dimension, focused on performance, results and customer orientation. It is also supported by a structured organizational foundation ensuring rigor and reliability, while a more moderate innovation component contributes to adaptability and continuous improvement.
Job :
The Credit Insurance Account Manager helps develop the client portfolio by ensuring the operational link between sales teams and risk expertise functions. They assist clients in using credit insurance solutions, while ensuring risk control, decision quality, and client satisfaction.
MAIN MISSIONS
Sales support & client relations
Work closely with front-line staff to:
prepare and secure commercial opportunities,
respond to client needs in credit insurance.
Participate in client meetings;
Be the main point of contact for clients regarding:
guarantees,
credit limits,
coverage terms.
Risk monitoring & operational management
Contribute to the implementation and monitoring of coverage decisions.
Participate in the analysis of client requests in coordination with: risk analysts,the DRA.
Identify and report weak signals (delays, changes in behavior, evolution of country/sector risk).
Monitor the portfolio: outstandings,exposures,claims and recoveries.
Decision support & internal coordination
Bridge the gap between commercial expectations and risk control requirements.
Explain, translate, and implement decisions made by the risk teams.
Contribute to the continuous improvement of internal processes.
Work with support functions to streamline client journeys.
Contribution to business development
Participate in client loyalty and relationship development.
Propose suitable solutions based on: sector,client size,regional economic context.
Be proactive in improving service quality.
Required profile :
Technical skills
Good knowledge of credit insurance principles.
Understanding of the mechanisms of: client risk,sector risk,country risk.
Ability to read and interpret economic and financial information.
Comfortable with office tools and information systems.
Behavioral skills
Customer service and commercial relationship focus.
Ability to work in a cross-functional manner.
Analytical and synthesis skills.
Rigor and sense of priorities.
Excellent communication and teaching skills.
Autonomy and sense of responsibility.
PROFILE SOUGHT
Higher education (Bac +4/5) in: finance, insurance, economics, management, business (with a strong interest in risk).
Experience sought: 2 to 5 years in credit insurance, banking, finance, risk, or a related field.
Knowledge of the local and regional economic landscape is a plus.
Fluent in French; English is an asset.
Head office address :
Douala 00237 Douala
Desired personality traits :
Conventional
Respect of the rules
Rationalism
Need for autonomy
Organization
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SKILLS
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PERSONALITY
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CULTURE
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