70 years of experience and a very strong national presence have made Coface a leader in credit insurance, risk management, and the global economy. Coface experts work at the heart of the global economy, helping ~50,000 clients build successful, dynamic, and growing businesses in 200 countries.
With a direct and indirect presence in 12 countries in the Maghreb, West, and Central Africa, Coface offers a unique support system for companies in the region to protect them against the risk of financial default by their clients.
Credit insurance with Coface also involves country, sector, and company risk analysis to help our clients best assess and prevent the risks they take.
With Coface, our clients operate in a safer environment.
Discover the testimonial of Leila Hakou, HR Director at Coface in Challenge Maroc magazine by clicking here: https://bit.ly/4cQI45q
Company culture :
Coface is characterized by a predominantly collaborative culture, placing people, trust and quality professional relationships at the core of its operations. A close management approach encourages guidance, empowerment and skills development within a supportive environment. This culture is strongly complemented by a competitive dimension, focused on performance, results and customer orientation. It is also supported by a structured organizational foundation ensuring rigor and reliability, while a more moderate innovation component contributes to adaptability and continuous improvement.
Job :
The Credit Insurance Business Manager contributes to the development of the client portfolio by ensuring the operational link between sales teams and risk expertise functions. They will support clients in using credit insurance solutions, while ensuring risk control, quality of decisions, and customer satisfaction.
MAIN RESPONSIBILITIES
Commercial Support & Client Relations
Work closely with front-line teams to:
- Prepare and secure business opportunities, - Meet client needs in credit insurance.
Participate in client meetings;
Be the primary contact for clients regarding: guarantees, credit limits, coverage terms.
Risk Monitoring & Operational Management
Contribute to the implementation and monitoring of coverage decisions.
Participate in the analysis of client requests in coordination with: risk analysts, the DRA (Délégation Régionale Afrique).
Identify and report early warning signs (delays, behavioral changes, changes in country/sector risk).
Monitor the portfolio: outstanding amounts, exposures, claims, and recoveries.
Decision Support & Internal Coordination
Bridge the gap between commercial expectations and risk control requirements.
Explain, translate, and operationalize decisions made by the risk teams.
Contribute to the continuous improvement of internal processes.
Work with support functions to streamline customer journeys.
Contribution to Business Development
Participate in client loyalty and relationship development.
Propose suitable solutions based on: sector, client size, regional economic context.
Be proactive in improving service quality.
Required profile :
Higher education (Master's degree or equivalent) in: finance, insurance, economics, management, business (with a strong interest in risk).
Experience desired: 2 to 5 years in credit insurance, banking, finance, risk, or a related field.
Knowledge of the local and regional economic landscape is a plus.
Proficiency in French; English is an asset.
Head office address :
Douala 00237 Douala
Desired personality traits :
Conventional
Will to persuade
Rationalism
Flexibility
Need for autonomy
Involvement at work
Organization
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