Customer Service Representative Agadir - Agadir

Company :

Created in 1997, GSM Al Maghrib is a private Moroccan group that diversifies into several business sectors by operating in the distribution of telecommunications products, money transfer, printing management services, data center management, and security solutions.

Our HR vision is based on the belief that human capital is the main driver of performance and sustainable growth. The goal is to create a stimulating work environment that encourages engagement, skills development, and professional growth of employees.

The company encourages a culture based on:

• Team spirit
• Innovation
• Responsibility
• Managerial proximity
• Results orientation

This culture promotes collaboration between teams and contributes to maintaining a positive social climate.

Job :

Join our dynamic company in the distribution sector as a Customer Service Representative, based in Agadir. Your role will be central to our customers' satisfaction, actively contributing to our brand's image and success.

Your main goal will be to ensure an exceptional customer experience by developing and maintaining strong, long-lasting relationships. You will be an ambassador for our brand, providing personalized follow-up and professionally meeting each customer's expectations.

Your main tasks will include:

• Welcoming and advising customers with courtesy and professionalism.
• Managing customer requests, whether commercial, technical, or administrative.
• Processing orders, returns, and complaints as quickly as possible.
• Contributing to customer loyalty through regular follow-up and attentive listening.
• Helping to achieve sales and customer satisfaction goals.
• Collaborating with internal teams to ensure smooth operations.

Required profile :

A money transfer company is looking for customer service representatives in Agadir.

Tasks:

-Welcome, listen to, and advise customers in the branch.
-Identify needs and propose personalized solutions.
-Maintain a trusting relationship and ensure customer portfolio loyalty.
-Prospect for new customers.
-Contribute to customer satisfaction through the quality of service provided.

Required skills:

-Knowledge of sales and negotiation techniques.
-Good oral and written communication skills.
-Listening and communication skills.
-Customer focus and service orientation.
-Team spirit and thoroughness.
-Ability to manage priorities and stress.

Training and experience:

-Bac+2 / Bac+3 in Commerce, Management, Marketing, or equivalent.
-1 to 2 years in a similar role (customer relations, sales, commercial service).

Head office address :

Desired personality traits :

Search for new things / novelty Respect of the rules Involvement at work Organization