Bilingual Customer Service Representative TELUS Digital Call Center Sector - Casablanca

Company :

TELUS Digital is a leader in digital customer experience innovation, designing, building, and delivering cutting-edge digital solutions for global and innovative brands.

At TELUS Digital , we foster customer experience innovation through dynamic teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of Canada's largest telecommunications service providers. We offer contact center and business process outsourcing (BPO) solutions to some of the world's largest companies in the consumer electronics, finance, telecommunications, and utility sectors. With global call center delivery capabilities, our multi-territory and multilingual programs offer a safe and secure infrastructure, value-based pricing, skill-based resources, and exceptional customer service - all backed by TELUS, our multi-billion dollar parent telecommunications company.

We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on qualifications, merit, skills, and performance of applicants, regardless of any diversity-related characteristics.

Company culture :

TELUS Digital stands out for its innovation-driven culture, where creativity, agility, and the continuous search for new solutions play a central role. This innovative mindset is reinforced by a strong spirit of collaboration, fostering teamwork, active listening, and talent development. The company also values performance, encouraging employees to achieve ambitious goals and continuously improve, while relying on structured processes that ensure efficiency and quality. This balance between innovation, collaboration, and operational excellence creates a dynamic, people-centered, and future-focused work environment.

Job :

Join TELUS Digital in the heart of Casablanca as a Bilingual Customer Service Representative. Dive into the dynamic world of the call center sector and help deliver an exceptional customer experience.

Achieve and exceed customer satisfaction goals by providing accurate answers and personalized support. Actively contribute to the continuous improvement of customer service processes through your bilingual expertise.

Manage inbound and outbound calls professionally and efficiently, ensuring smooth communication in French and another language. Identify customer needs and propose suitable solutions while respecting established procedures.

• Handle customer requests with a solution-oriented approach.
• Accurately document each interaction in the CRM system.
• Collaborate with internal teams to resolve complex issues.

Required profile :

An education level equivalent to a High School Diploma (Bac) is required for this position.

Professional experience of 1 to 3 years in the call center field is highly appreciated.

• Excellent command of French, both spoken and written.
• Proficiency in another language (specify language if known).
• Strong interpersonal communication and active listening skills.
• Adaptability and stress management skills.
• Customer focus and impeccable service orientation.
• Comfort with computer tools, especially CRM software.

If you see yourself in this profile and the idea of growing in a stimulating environment motivates you, don't wait any longer to apply!

Head office address :

Desired personality traits :

Flexibility Team work Involvement at work