Client Advisor - Berkane

Company :

Present in Morocco since 1997, Manpower Group is a key international player in employment and social integration worldwide. Within the Cherifian Kingdom, we cover the entire territory, from Tangier to Laayoune.

Our teams are trained to support companies in promoting excellence in human capital management: temporary work, fixed-term/permanent contracts, HR Solutions & Engineering, Human Capital Development…

For our temporary employees, we offer a unique experience, including the declaration of 100% of hours worked, the implementation of a mutual insurance for all, and personalized support for administrative procedures (banking, CNSS…).

For our candidates, we offer, in line with Manpower Group's global standards, a selection, evaluation, and support process for success in their new role.

Company culture :

Manpower Agences operates within a highly balanced culture, where collaboration plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on performance and achieving results. This dynamic is supported by a structured organizational approach, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.

Job :

Join our dynamic company in the Telecom sector as an Agency Customer Advisor. This position is based in Berkane, offering a unique opportunity for professional growth in the heart of a booming region.

The main goal will be to ensure optimal customer satisfaction by providing excellent service. This involves building and maintaining strong relationships with our customers while actively contributing to the company's growth.

Your main tasks will be organized around several areas:

• Greeting and managing customer requests, whether by phone, email, or in person.
• Personalized advice on our offers and services, identifying the specific needs of each customer.
• Handling complaints professionally and efficiently to find suitable solutions.
• Following up on customer files and updating information in our systems.
• Actively participating in customer loyalty and promoting our products.
• Collaborating with other departments to ensure a smooth and consistent customer experience.

Required profile :

To excel in this role, a Bac +2 level of education is required. A specialization in areas such as Sales Administration, Customer Service, Sales, or Export would be a major asset.

First experience of 1 year is sought. This experience should ideally have been gained in similar roles where customer contact and commercial management were paramount.

In addition to your education and experience, here are the skills that will make a difference:

• Excellent interpersonal skills and a strong sense of customer service.
• Active listening skills and problem-solving ability.
• Rigor, organization, and autonomy in managing your tasks.
• Proficiency in common computer tools.
• Good oral and written communication skills in French.
• An interest in the Telecom sector is a plus.

If you are driven by the desire to support and satisfy customers, and this challenge speaks to you, do not hesitate to apply quickly. Send your CV to the recruiter.

Head office address :

Desired personality traits :

Search for new things / novelty Respect of the rules Rationalism Team work Personal balance Ambition Organization