English-speaking Collection Officer (M/F) - Casablanca

Company :

It was in 1902 that Dr. Willis H. Carrier invented and manufactured the very first modern air conditioner in the world. Since that date, Carrier Corporation has been the world leader in air conditioning, with over 4 million units sold per year, assembled in over 40 production plants, installed and maintained on five continents.

Founded in 2014, MCS is the result of a joint venture signed between VENTEC Morocco and Carrier, the world leader in refrigeration. MCS provides remote technical, commercial, and administrative support on behalf of Carrier France, Carrier Spain, Otis France, Chubb France, CIAT, Carrier Transicold, Carrier Refrigeration, and other group companies. MCS efficiently and effectively handles specific requests and consultations, order entry, complaint management, as well as scheduling interventions and remote technical support.

Do you want to reveal your potential in a challenging and collaborative environment?
Do you want to develop within a company that cares about the growth and satisfaction of its human resources?

Seize the opportunity and make your ideas a reality within our ambitious projects by sending us your application.

Discover the testimonial of Leila Fettanisse, HR Manager at Maroc Climate and Security (MCS) in Challenge Maroc magazine by clicking here: https://bit.ly/4tV4bz1

Company culture :

Maroc Climate and Security (MCS) – Carrier operates within a predominantly cooperative culture, where people, trust and team spirit shape daily collaboration. The organization relies on a close management approach that supports empowerment, mentorship and collective commitment to meaningful missions. This collaborative foundation is balanced by a strong performance orientation, reflected in clear objectives and results-driven practices. It is further complemented by an innovative dimension that values initiative, alongside structured organizational processes ensuring efficiency, consistency and reliability.

Job :

• Follow up on customer accounts and receivables.
• Contact customers by phone and email to ensure collection of unpaid invoices.
• Track payment promises and update customer files.
• Prepare collection reports and track performance indicators (DSO, collection rate, etc.).
• Design and update dashboards and tracking reports.

Required profile :

• Bachelor's degree to Master's degree in Finance, Accounting, Management, Data Management, or equivalent field.
• First experience in debt collection.
• Excellent command of English, both spoken and written (mandatory).
• Very good command of Excel (Pivot tables, X/VLOOKUP, advanced formulas).

Head office address :

Desired personality traits :

Conventional Respect of the rules Need for objectivity Rationalism Organization