International Customer Service Officer H/F - Casablanca

Company :

MondialCare is a fast-growing Insurtech, specializing in travel insurance and international assistance.

We combine business expertise and digital innovation to transform the insurance sector and offer modern, simple, and effective solutions.

Joining MondialCare means:

• Growing in a dynamic and international environment,
• Working within a young, committed, and collaborative team,
• Participating in innovative projects where technology is at the heart of our solutions,
• Contributing to the growth of a company that values agility, creativity, and teamwork.

At MondialCare, every talent has the opportunity to make a difference and grow with us.

Job :

• Respond to customers (phone, email, chat)
• Assist with online contract subscriptions
• Explain coverage, necessary documents, and covered destinations
• Direct claims inquiries to the right contacts
• Enrich and maintain the customer CRM

Required profile :

We welcome recent graduates (Bachelor's to Master's degree) in insurance or management, as well as candidates with initial experience in customer service, management, or call centers.

At MondialCare, we are looking for dynamic, curious individuals who are open to international work.

• Customer-focused, with a service-oriented mindset and clear, kind communication,
• Proficient in languages (French and English are essential languages, spoken fluently, Arabic and Spanish are a plus),
• Organized and detail-oriented, able to manage multiple requests efficiently at once,
• Proactive, able to take initiative and adapt to a constantly evolving digital environment,
• Team player, collaborative and motivated to grow in a fast-growing international structure.

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Flexibility Team work Involvement at work Organization