EDP Product Manager
- Rabat

Company :

With over 30 years of experience, the Arrawaj Foundation is a major economic and social player in the micro-finance sector. 

Based in Morocco and with over 2,000 employees spread across more than 270 agencies and 15 regions, the Arrawaj Foundation is proud to contribute to the financial inclusion of project holders and micro-entrepreneurs excluded from traditional financing channels by offering them diverse, local, adapted, and innovative products and services.

The success of our institution rests on a foundation of core values that inspire the actions of all our employees and guide our relationships with stakeholders:

• Commitment: We are determined together to see things through.
• Respect: To better appreciate each other
• Ethics: The foundation of our conduct
• Responsibility: A sense of duty at the heart of our mission

Company culture :

Fondation Arrawaj features a culture primarily shaped by innovation, promoting creativity, agility and experimentation to drive impact and transformation. This orientation is strengthened by a competitive dimension, reflecting a strong focus on performance and results. Collaboration and organizational structure further contribute to the overall balance by supporting teamwork, accountability and structured ways of working. The environment appeals to autonomous, committed profiles who thrive in dynamic and evolving contexts.

Job :

1- Development and management of mobile payment products

• Lead mobile payment solutions adapted to customer needs (individuals, professionals, companies).

• Ensure the optimization of mobile payment solution functionalities.

• Oversee the continuous evolution of services to meet market expectations and technological innovations.

2- Performance analysis, optimization, and technological watch:

• Monitor key performance indicators (adoption, transactions, retention, customer satisfaction).

• Identify barriers to use and propose corrective actions (simplification of processes, gamification, promotional offers).

• Analyze usage data to anticipate future needs and improve products.

• Actively monitor technological innovations in mobile payments.

• Study competitor offers to identify opportunities and threats.

3- User experience and customer journey:

• Design smooth and intuitive user journeys in collaboration with IT teams.

• Test functionalities and new projects with pilot groups before deployment.

• Collect and integrate user feedback to improve the experience.

4- Cross-functional collaboration:

• Work with technical teams to ensure the development and maintenance of solutions.

• Collaborate with marketing teams for product launches and the creation of communication campaigns.

• Train sales and support teams on new functionalities.

5- Cross-functional collaboration:

• Develop and execute launch plans for new mobile payment services.

• Propose adoption campaigns to attract new users (welcome offers, transaction discounts).

• Establish partnerships with merchants, institutions, or fintechs to expand the ecosystem.

Required profile :

Technical Skills:

• Product management skills (ideally financial),
• Market analysis and competitive intelligence,
• Knowledge of technologies and innovation,

· Product testing and quality.

• Behavioral skills:
• Clear and effective communication,
• Organizational skills and priority management,
• Leadership and teamwork,
• Adaptability,
• Analytical and problem-solving skills,
• Negotiation and relationship management.

Other requirements:

• Digital skills. 

Head office address :

Desired personality traits :

Creativity Extraversion Flexibility Need for action Team work Involvement at work Ambition Organization