Collection Officer - Casablanca

Company :

Present in Morocco since 1997, Manpower Group is a key international player in employment and social inclusion worldwide. Within the Cherifian Kingdom, we cover the entire territory, from Tangier to Laayoune.

Our teams are trained to support companies in promoting excellence in human capital management: temporary work, fixed-term/permanent contracts, HR Solutions & Engineering, Human Capital Development...

For our temporary employees, we offer a unique experience, including the declaration of 100% of hours worked, the implementation of a mutual insurance for all, and personalized support for administrative procedures (banking, CNSS...).

For our candidates, we offer, in accordance with Manpower Group's global standards, a selection, evaluation, and support process for success in their new mission.

Company culture :

Manpower Agences operates within a highly balanced culture, where collaboration plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on performance and achieving results. This dynamic is supported by a structured organizational approach, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.

Job :

We are recruiting for our client in Casablanca, a Collection Officer on a temporary contract.

Main missions:

• Ensure the follow-up and collection of customer debts in compliance with company procedures.
• Contact customers by phone, email, or mail to follow up on late payments.
• Negotiate and set up payment plans when necessary.
• Follow up on contentious cases in coordination with the relevant stakeholders.
• Identify and analyze non-payment risks.
• Update customer information and ensure rigorous follow-up of collection actions.
• Prepare regular reports on the status of receivables and collection performance.
• Contribute to the improvement of collection processes and the reduction of the non-payment rate.

Required profile :

• Bac+2/3 in Management, Accounting, Finance, or equivalent.
• Successful experience in a debt collection, customer credit, or receivables management position.
• Good knowledge of collection and negotiation techniques.
• Proficiency in office tools, especially Excel.
• Excellent communication and persuasion skills.
• Sense of organization, rigor, and autonomy.
• Ability to manage priorities and work under pressure.
• Analytical skills and results-oriented.

Head office address :

Desired personality traits :

Conventional Respect of the rules Rationalism Flexibility Involvement at work Organization