Customer Advisor (F/M) - Customer Service - Marrakech - German
- Marrakech
Call Centers professions - Secteur Call Center
- Entry Level (-1 year)
- 10 job(s) in Marrakech and region - Morocco
- High school diploma Minimum - Other
Extraversion Emotional distance Conventional Flexibility
- Others
- Teleworking : No
Company :
We are a global leader in technology and services that drives the brands of the future. We help well-known brands - the ones you use every day - improve their business through technology and integrated solutions in over 70 countries. In everything we do, we believe in doing what is right for and by people: our game-changers, our clients and their clients, our community, our planet. Discover the power of Concentrix.
Discover the testimonial of Fairouz Oulad, People Solutions Director and Kenza HIHI, Marketing and Communication Director at Concentrix in Challenge Maroc magazine by clicking here: https://bit.ly/4cRsGFR
Company culture :
Job :
Join a team that turns every call into an opportunity!
Who are we?
Concentrix is an international company present in over 70 countries. We are a leader in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.
Your role as a Customer Service Advisor
As a Customer Service Advisor, you will play a key role by:
Responding to customer needs: Ensuring high-quality service by answering questions via phone, email, or chat.
Solving problems: Identifying and addressing inquiries or complaints to ensure customer satisfaction.
Customer support: Providing tailored solutions to build customer trust and loyalty.
Contributing to continuous improvement: Sharing customer feedback to optimize our services and processes.
Required profile :
The profile of our Game-Changers:
We are looking for talents who:
Speak and write German perfectly, with English skills being a plus.
Have excellent communication skills, are well-organized, independent, and have a positive attitude.
Are proficient with digital tools and show natural curiosity to adopt new technologies.
Embrace challenges with enthusiasm and have a passion for customer satisfaction.
Our Recruitment Process
Online Tests (1h): Upon receiving your application, you will get an email invitation to take a series of online tests. These interactive assessments are designed to evaluate your linguistic, technical, and personality skills. A crucial step to better understand your potential and stand out!
Phone Interview: An initial conversation with a member of our recruitment team to get to know Concentrix and check if your profile fits.
On-site Interview: An in-depth discussion to validate your skills and align your ambitions with our company culture.
Ready to take on the challenge? Join the Concentrix adventure where innovation and excellence meet!
What we offer you:
At Concentrix, we greatly value recognizing our talents. Here are the unique benefits we offer to acknowledge your contribution:
Attractive compensation with additional bonuses:
Language bonus for our multilingual Game-Changers.
Loyalty bonus starting from the 12th month and performance-based rewards.
Special bonus for Aid El Adha.
Excellent social benefits:
Option to work on-site or remotely (for individuals outside Rabat, Salé, Kénitra, Agadir, Marrakech, Fez, and Meknes).
Favorable health insurance and supplementary pension after one year.
Flexible working hours with the possibility of remote work after an initial training period.
Free access to our gym.
Secure transport to your workplace without logistical hurdles.
Continuous training to develop your skills and acquire new, job-relevant knowledge.
Dynamic work environment:
Themed events and gifts throughout the year to foster team spirit.
Head office address :
43, Bd Ibn Sina 10000 Rabat
Desired personality traits :
Extraversion Emotional distance Conventional Flexibility
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