Customer Advisor (F/M) - Customer Service - Marrakech - French - Marrakech
Call Centers professions - Secteur Call Center
- Entry Level (-1 year)
- 10 job(s) in Marrakech and region - Morocco
- High school diploma Minimum - Other
Extraversion Emotional distance Conventional Flexibility
- Others
- Teleworking : No
Company :
We are a global leader in technology and services, driving the brands of the future. We help well-known brands – the ones you use every day – improve their businesses through technology and integrated solutions, in over 70 countries. In everything we do, we believe in doing what is right for and by people: our game-changers, our clients and their customers, our community, our planet. Discover the power of Concentrix.
Discover the full interview with Fairouz Oulad, People Solutions Director and Kenza HIHI, Marketing and Communication Director at Concentrix here: https://www.rekrute.com/emplois-concentrix-une-culture-dentreprise-fondee-sur-des-valeurs-fortes-et-un-engagement-envers-ses-collaborateurs-conseils-carriere-6551.html
Company culture :
Job :
Your mission:
As a Customer Advisor, you will play a key role in the quality of the customer experience by:
• Responding to customer inquiries via phone, email, or chat.
• Identifying and resolving problems or complaints to ensure their satisfaction.
• Offering personalized solutions to strengthen customer loyalty.
• Contributing to the continuous improvement of services by sharing customer feedback and needs.
Required profile :
Profile sought:
We are looking for Game-Changers who:
• Have perfect command of French, both spoken and written.
• Possess excellent communication skills, are organized, independent, and positive.
• Are proficient with digital tools and show curiosity for new technologies.
• Enjoy taking on challenges and are customer-satisfaction oriented.
Recruitment process:
1 Online tests (1 hour)
After receiving your application, you will receive an email inviting you to take a series of interactive tests to assess your language and technical skills, as well as your personality.
2 Phone exchange
An initial conversation with a member of the recruitment team to discover Concentrix and confirm your suitability for the role.
3 In-person interview
A meeting to delve deeper into your profile and align your ambitions with our company culture.
What we offer you:
At Concentrix, valuing talent is a priority.
Attractive remuneration
• Language bonus for multilingual profiles
• Performance bonuses
• Regularity bonus starting from the 12th month
• Special Aid El Adha bonus
Social benefits:
• Favorable health insurance
• Supplementary pension after one year
• Flexible hours with the possibility of remote work after integration
• Free access to the gym
• Transport provided
• Continuous training programs
Dynamic work environment:
• Internal events and activities throughout the year
• Activities aimed at strengthening team spirit and company culture
Head office address :
43, Bd Ibn Sina 10000 Rabat
Desired personality traits :
Extraversion Emotional distance Conventional Flexibility
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