Customer Advisor (F/M) - Customer Service - Salé - French - Salé
Call Centers professions - Secteur Call Center
- Entry Level (-1 year)
- 10 job(s) in Rabat and region - Morocco
- High school diploma Minimum - Other
Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization
- Others
- Teleworking : No
Company :
We are a global leader in technology and services that drives the brands of the future. We help well-known brands - the ones you use every day - improve their operations through technology and integrated solutions, in over 70 countries. In everything we do, we believe in doing what is right by and for people: our game-changers, our clients and their customers, our community, our planet. Discover the power of Concentrix.
Discover the testimonial of Fairouz Oulad, People Solutions Director and Kenza HIHI , Marketing and communication Director at Concentrix in Challenge Maroc magazine by clicking here : https://bit.ly/4cRsGFR
Company culture :
Job :
Your mission:
As a Customer Advisor, you will play a key role in the quality of the customer experience by:
- Responding to customer requests via phone, email, or chat.
- Identifying and resolving problems or complaints to ensure their satisfaction.
- Proposing personalized solutions to strengthen customer loyalty.
- Contributing to the continuous improvement of services by sharing customer feedback and needs.
Required profile :
Profile sought:
We are looking for Game-Changers who:
- Are perfectly fluent in French, both spoken and written.
- Have excellent communication skills, are organized, independent, and positive.
- Are proficient with digital tools and show curiosity for new technologies.
- Enjoy taking on challenges and are customer-focused.
Recruitment process:
1 Online tests (1 hour)
After receiving your application, you will get an email inviting you to take a series of interactive tests to evaluate your language and technical skills, and your personality.
2 Phone conversation
A first conversation with a member of the recruitment team to discover Concentrix and confirm your suitability for the position.
3 In-person interview
A meeting to discuss your profile in more detail and align your ambitions with our company culture.
What we offer:
At Concentrix, valuing talent is a priority.
Attractive compensation
- Language bonus for multilingual profiles
- Performance bonuses
- Regularity bonus starting from the 12th month
- Special Eid al-Adha bonus
Social benefits:
- Advantageous health insurance
- Complementary retirement plan after one year
- Flexible hours with the possibility of remote work after integration
- Free access to the gym
- Transport provided
- Continuous training programs
Dynamic work environment:
- Internal events and activities throughout the year
- Activities aimed at strengthening team spirit and company culture
Head office address :
43, Bd Ibn Sina 10000 Rabat
Desired personality traits :
Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization
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