Bilingual Customer Advisor (French/English) - Casablanca

Company :

Atlas On Line, a subsidiary of Royal Air Maroc, is a Customer Relationship Management Center (telemarketing, customer support, remote sales, after-sales service) specialized in the air transport sector.

The human capital of Atlas On Line is considered the major component of its development and success. As such, the HR policy takes on a strategic dimension that is based on 3 founding principles:

• Offer a fulfilling environment
• Value its staff by developing their performance
• Promote talents and careers by encouraging personal and collective initiative

Atlas On Line, a company where it is good to grow. We invest heavily in the well-being of our employees for both their comfort and their careers. They are supported by a team of experienced and committed managers, which allows us to meet the needs and requirements of our clients and their customers.

Job :

As part of the development of our activity, we are looking for English-speaking customer service representatives for inbound calls.

Your mission will be to:

• Ensure customer reception, identification, and request processing
• Analyze customer needs to provide advice and
• The necessary assistance.
• Ensure the achievement of sales objectives as well as the processing of complaints

Required profile :

You meet the following conditions:

• Associate's degree minimum (DEUG, license or equivalent), preferably in foreign languages;
• Perfect command of French
• Mastery of a second language, English
• You have excellent interpersonal skills, good active listening and communication skills, and the ability to work in a team.

Head office address :

Desired personality traits :

Extraversion Will to persuade Emotional distance Ambition Intuition / spontaneity Flexibility