Service Advisor M/F - Casablanca

Company :

A century of commitment to mobility in Morocco

Since 1907, Auto Hall has established itself as a key player in automotive distribution in Morocco. Guided by values of innovation, trust, and proximity, our Group places customer satisfaction and service quality at the heart of its development strategy, while resolutely committing to more sustainable mobility.

Our Mission:

Our mission is to offer every Moroccan driver reliable, innovative, and accessible mobility solutions, while actively contributing to the economic, social, and sustainable development of the Kingdom.

Our Brands:

Opel, Ford, DFSK, Nissan, Mitsubishi, Fiat, Fuso, Chery, Foton, Seres, Jeep, Gaz, Alfa Romeo, Maserati, Ford Trucks, Industrial & Agricultural

Our Values:

Excellence: We aim for high standards in everything we do, through quality service and recognized expertise for over a century.
Innovation: We constantly explore new automotive technologies and solutions to anticipate tomorrow's needs.
Societal Commitment: We drive responsible initiatives through our CSR policy and the concrete actions carried out by the Auto Hall Foundation.
Customer Satisfaction: We place the customer experience at the heart of our strategy, with constant attention to listening, proximity, and continuous improvement.
Our commitment to a sustainable future:

At Auto Hall, we are convinced that the mobility of tomorrow must be responsible and sustainable. As a major player in the automotive sector in Morocco, we are actively committed to reducing our ecological footprint and supporting our community through concrete initiatives.

Our Labels and Certifications:

To meet the highest standards of quality and responsibility, Auto Hall integrates quality management and CSR into the heart of its governance. These commitments have been recognized by several national and international distinctions.

Job :

Join our dynamic car dealership in Casablanca as a Service Advisor M/F. Benefit from a stimulating environment within a recognized company in the Automotive / Motorcycles / Bicycles sector. Your role will be central to our customer satisfaction and the smooth running of our after-sales operations.

This position will allow you to develop expertise in managing post-purchase customer relations. You will be a key player in retaining our customers by ensuring impeccable quality after-sales service. Your success will directly contribute to the brand image of our establishment.

Your responsibilities will include:

• Physical and telephone reception of customers.
• Reception of vehicles for technical interventions.
• Handling customer requests and diagnosing needs.
• Scheduling workshop appointments and monitoring interventions.
• Transmitting information to technical teams.
• Returning vehicles to customers, explaining the work done.
• Managing billing and payments.
• Monitoring customer satisfaction after the intervention.
• Promoting our additional services and products.

Required profile :

A Bac +2 (equivalent to a 2-year post-secondary degree) is the required education level for this position, ideally in a field such as Sales Administration or After-Sales Service (SAV).

Professional experience of 1 to 3 years in a similar role, ideally in the automotive sector, is expected. Initial experience in customer service and administrative management is an asset.

To excel in this role, several skills are essential:

• An excellent interpersonal skills and strong customer listening abilities.
• Solid organizational and priority management skills.
• A good analytical ability to understand technical needs.
• Proficiency with computer tools, especially workshop management software.
• A neat presentation and a professional attitude.
• The ability to work under pressure and to solve problems effectively.
• Perfect command of local languages and good knowledge of French are a plus.

If you see yourself in this description and this challenge motivates you, don't wait any longer to apply!

Head office address :

Desired personality traits :

Conventional Respect of the rules Introversion Need for objectivity Emotional distance Rationalism Flexibility Need for action