Service Advisor - Khénifra

Company :

With over 40 years of field experience, MESKI Invest is a Moroccan multi-business group that has made the strategic choice of diversification, operating in the key sectors of the Moroccan economy:

• Riva Industrie: Steel industries
• Entreprises Belmekki: Building materials distribution
• Nadym: Logistics and road transport services, freight transport and semi-trailer truck rental
• Belmekkimmo: Real estate
• Danub: Car rental
• Ontario: Tourist transport
• Jawda Bois: Wood distribution
• New innovative businesses under development as part of the national industrial acceleration program

As a value creator in several regions of the Kingdom, the Group has confirmed its position as a reference player nationally thanks to human expertise and cutting-edge technologies.

Joining the Meski Invest Group means becoming part of a family-owned, visionary, and bold group that continues to undertake and invest. All its profits are reinvested in development to support this growth strategy.
The Group is also committed to local economic development and sustainable development, relying on the know-how and involvement of its employees.

Our employees, numbering over 2,500, are the strength of our Group.
To offer them interesting career prospects and attract new talent, we continuously work to improve our management techniques and offer career opportunities and ongoing training, while ensuring the quality of the work environment and the establishment of professional social relations.

Company culture :

Meski Invest - Riva Industries demonstrates a highly balanced corporate culture, with collaboration as its leading dimension, fostering strong human relationships, teamwork and close leadership. This people-oriented culture is supported by a strong focus on structure and operational excellence, where processes, rigor and quality are key priorities. The company also values performance and achievement, while maintaining openness to innovation and new ideas. This balance creates a work environment that is both people-centered, demanding and growth-oriented.

Job :

Join our dynamic team in the metallurgy/steel industry as a Service Advisor. This is a unique opportunity to build your career in a well-established company located in the heart of Khénifra. Your main mission will be to provide exceptional customer service and actively contribute to our customers' satisfaction.

As a Service Advisor, your goals will be to maintain a high level of quality in customer interactions, effectively resolve their requests, and participate in the continuous improvement of our service processes. You will play a key role in customer loyalty and in positively representing our company.

Your responsibilities will include managing incoming and outgoing calls, handling customer requests related to sales and after-sales service, entering and tracking customer files, and coordinating with different internal departments to provide quick and effective solutions. You will also be involved in administrative support tasks.

• Customer relationship management by phone and email.
• First-level technical and commercial support.
• Order and delivery tracking.
• Recording and processing customer complaints.
• Updating customer databases.

Required profile :

To excel in this role, a Bac +2 (equivalent to a two-year college degree) is required. Training in sales administration, after-sales service, or call center professions would be a significant asset.

We are looking for someone with 1 to 5 years of experience in a similar role, ideally in the industrial sector. Your background has enabled you to develop a thorough understanding of customer service challenges.

You possess excellent communication and active listening skills. Your service-oriented mindset, organization, and ability to manage complex situations are undeniable assets. Proficiency in computer tools and customer relationship management software is also expected.

• Excellent interpersonal skills and listening ability.
• Analytical and problem-solving skills.
• Rigor and organization.
• Adaptability and responsiveness.
• Proficiency in office tools.

If you see yourself in this description and wish to take on a new professional challenge, do not hesitate to apply quickly by using the button "Send my CV to the recruiter" below.

Head office address :

Desired personality traits :

Search for new things / novelty Respect of the rules Rationalism Flexibility