Human Resources Advisor (disciplinary, advisory, HR development...) - Rabat

Company :

AXA Services Maroc is the customer relations expertise center in Morocco for the companies: AXA France, AXA Direct France, AXA Assistance, AXA Belgium, and AXA Switzerland

Present in Rabat since May 2004 and in Kénitra since 2024, we are currently more than 4,500 employees.

Join us:

• It means choosing the world's leading insurance brand
• It means benefiting from a multitude of advantages well beyond market standards
• It means developing in a rewarding environment offering a diversity of professions
• It means joining a responsible group, offering a true company culture, based on the development of each person's skills

Our professions:

The expertise of our teams covers the main insurance professions:

• Contract sales
• Management of property and casualty insurance and personal insurance contracts
• Management of car and home insurance claims
• Settlement of Health claims
• Activation of Assistance guarantees
• Appointment scheduling for our General Agents
• Management of Savings contracts

Company culture :

Axa Services Maroc operates within a strongly collaborative culture, where people, trust, and high-quality professional relationships are central. The company promotes close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is reinforced by robust organizational practices that ensure reliability and operational efficiency. It is balanced by a performance-oriented mindset and a measured openness to innovation, supporting collective success.

Job :

Reporting to the HR Business Partner, the HR Advisor will have the following responsibilities:

• HR Development :
- Manages the onboarding and retention process for employees in their area
- Co-manages recruitment interviews
- Handles internal job openings: drafting and publishing the advertisement, receiving, sorting, and pre-selecting CVs, scheduling internal recruitment interviews, co-managing interviews & assessments
- Handles departure files: receiving departure requests, managing interviews, and administrative coordination of departures (defining notice periods, consolidating required documents...)
- Monitors and coordinates the processes for setting objectives and annual performance reviews for employees in their area
- Manages certain HR development committees within their area
- Implements the internal mobility process within their area (talent pool creation, talent management...)
- Executes the deployment of HR action plans within their area (new tools, processes, programs...)
• Administrative Management:
- Updates and ensures the accuracy of administrative management files for employees in their area (headcount monitoring, movements, working hours...) in accordance with current rules and procedures
• Disciplinary Management:
- Investigates disciplinary cases (qualification of offenses; defining the level of sanction associated up to the 3rd warning) within their area for decision by their management
- Assesses the legal compliance of the disciplinary sanction process
- Manages disciplinary sanction interviews
- Handles communication with the labor inspectorate
• Management of social relations:
- Analyzes and reports to their management elements that could destabilize the social climate
- In collaboration with the Social Relations Coordinator, monitors the implementation of actions decided within the employee representative bodies (IRP) and alerts their management about deviations and dysfunctions related to their implementation

• Management of social relations:
- Analyzes and reports to their management elements that could destabilize the social climate
- In collaboration with the Social Relations Coordinator, monitors the implementation of actions decided within the employee representative bodies (IRP) and alerts their management about deviations and dysfunctions related to their implementation

• Advice:
- Handles requests from employees in their area concerning their careers (information requests, mobility requests): gathering, analysis, and response
- Gathers assistance requests from managers in their area in handling HR files, and coordinates their response
- Shares best practices implemented in their area that can be capitalized on globally
• Reporting
- Prepares reports and updates HR dashboards (disciplinary, mobility, departures...)
- Reports to their management and obtains approval for disciplinary sanctions exceeding their scope of authority
 

Required profile :

With a higher education degree (Bac+4), you have a minimum of 4 to 5 years of HR experience in a similar role, ideally in a customer relations center.
You have a good knowledge of regulations, strong synthesis and analytical skills. Your interpersonal skills and listening abilities are essential qualities to successfully carry out your duties.

Head office address :

Desired personality traits :

Search for new things / novelty Extraversion Need for objectivity Need for autonomy Involvement at work