Human Resources Advisor (disciplinary, advisory, HR development...) - Rabat

Company :

AXA Services Maroc is the customer relations expertise center in Morocco for the companies: AXA France, AXA Direct France, AXA Assistance, AXA Belgium, and AXA Switzerland

Present in Rabat since May 2004 and in Kenitra since 2024, we are today more than 4,500 employees.

Join us:

• It means choosing the world's leading insurance brand
• It means benefiting from a multitude of advantages well beyond market standards
• It means evolving in a rewarding environment offering a variety of jobs
• It means joining a responsible group, offering a true corporate culture based on the development of each person's skills

Our jobs:

The know-how of our teams covers the main insurance professions:

• Contract sales
• Management of non-life and personal insurance contracts
• Management of Auto and Home claims
• Settlement of Health benefits
• Activation of Assistance guarantees
• Appointment setting for our General Agents
• Management of Savings contracts

Company culture :

Axa Services Maroc operates within a strongly collaborative culture, where people, trust, and high-quality professional relationships are central. The company promotes close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is reinforced by robust organizational practices that ensure reliability and operational efficiency. It is balanced by a performance-oriented mindset and a measured openness to innovation, supporting collective success.

Job :

Reporting to the HR Business Partner, the HR Advisor will have the following responsibilities:

• HR Development :
- Manages the onboarding and retention process for employees in their scope
- Co-manages recruitment interviews
- Handles internal job openings: drafting and publishing the ad, receiving, sorting, and pre-selecting CVs, scheduling internal recruitment interviews, co-managing interviews & assessments
- Handles departure files: receiving departure requests, managing interviews, and administrative coordination of departures (defining notice periods, consolidating required documents…)
- Monitors and coordinates the objective setting and annual performance review processes for employees in their scope
- Manages certain HR development committees within their scope
- Implements the internal mobility process within their scope (talent pool creation, talent management…)
- Executes the deployment of HR action plans within their scope (new tools, processes, systems…)
• Administrative Management:
- Updates and ensures the accuracy of administrative management files for employees in their scope (headcount tracking, movements, working hours…) in accordance with current rules and procedures
• Disciplinary Management:
- Investigates disciplinary cases (classification of offenses; defining the level of associated sanction up to the 3rd warning) within their scope for decision by their hierarchy
- Assesses the legal compliance of the disciplinary sanction process
- Manages disciplinary sanction interviews
- Ensures communication with the labor inspectorate
• Management of social relations:
- Analyzes and reports to their hierarchy elements that could weaken the social climate
- Monitors, in collaboration with the Social Relations Coordinator, the deployment of actions decided within the employee representative bodies and alerts their hierarchy about deviations and dysfunctions related to their implementation

• Management of social relations:
- Analyzes and reports to their hierarchy elements that could weaken the social climate
- Monitors, in collaboration with the Social Relations Coordinator, the deployment of actions decided within the employee representative bodies and alerts their hierarchy about deviations and dysfunctions related to their implementation

• Advice:
- Handles requests from employees in their scope regarding their careers (information requests, mobility requests): collection, analysis, and response
- Gathers assistance requests from managers in their scope in handling HR cases, and coordinates their response
- Shares best practices implemented in their scope that can be globally capitalized on
• Reporting
- Prepares reports and updates HR dashboards (disciplinary, mobility, departures…)
- Reports to their hierarchy and obtains approval for disciplinary sanctions that go beyond their scope of authority
 

Required profile :

With a higher education degree (Bac+4), you have a minimum of 4 to 5 years of HR experience in a similar role, ideally in a customer relations center.
You have a good understanding of regulations, strong synthesis and analytical skills. Your interpersonal skills and listening abilities are essential qualities for successfully carrying out your missions.

Head office address :

Desired personality traits :

Search for new things / novelty Extraversion Need for objectivity Need for autonomy Involvement at work