Human Resources Advisor (disciplinary matters, advice, HR development...) - Rabat

Company :

AXA Services Maroc is the customer relations expertise center in Morocco for the companies: AXA France, AXA Direct France, AXA Assistance, AXA Belgium, and AXA Switzerland

Present in Rabat since May 2004 and in Kénitra since 2024, we are today more than 4,500 employees.

Join us:

• It means choosing the world's leading insurance brand
• It means benefiting from many advantages well beyond market standards
• It means developing in a rewarding environment offering a variety of jobs
• It means joining a responsible group, offering a true company culture, based on the development of each person's skills

Our jobs:

The expertise of our teams covers the main insurance professions:

• Contract sales
• Management of non-life and personal insurance contracts
• Management of Auto and Home claims
• Processing of Health benefits
• Activating Assistance guarantees
• Making appointments on behalf of our General Agents
• Management of Savings contracts

Company culture :

Axa Services Maroc operates within a strongly collaborative culture, where people, trust, and high-quality professional relationships are central. The company promotes close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is reinforced by robust organizational practices that ensure reliability and operational efficiency. It is balanced by a performance-oriented mindset and a measured openness to innovation, supporting collective success.

Job :

Reporting to the HR Business Partner, the HR Advisor will have the following responsibilities:

• HR Development :
- Manages the onboarding and retention process for employees in their area
- Co-manages recruitment interviews
- Handles internal job openings: develops and publishes the advertisement, receives, sorts, and pre-selects CVs, schedules internal recruitment interviews, co-manages interviews & assessments
- Handles departure files: receives departure requests, manages interviews, and handles administrative coordination for departures (defines notice period, consolidates required documents... )
- Monitors and coordinates the objective-setting and annual performance review processes for employees in their area
- Leads some HR development committees for their area
- Deploys the internal mobility process within their area (talent pool creation, talent management...)
- Implements HR action plans within their area (new tools, processes, systems...)
• Administrative Management:
- Maintains and ensures the accuracy of administrative management files for employees in their area (headcount monitoring, movements, working hours...) in accordance with current rules and procedures
• Disciplinary Management:
- Investigates disciplinary cases (qualifies offenses; defines the level of sanction associated up to the 3rd warning) for their area for hierarchical decision
- Assesses the legal compliance of the disciplinary sanction process
- Leads disciplinary sanction interviews
- Manages communication with the labor inspectorate
• Social Relations Management:
- Analyzes and reports to their hierarchy elements that could weaken the social climate
- Monitors, in collaboration with the Social Relations Coordinator, the implementation of actions decided within the employee representative bodies and alerts their hierarchy to deviations and malfunctions related to their execution

• Social Relations Management:
- Analyzes and reports to their hierarchy elements that could weaken the social climate
- Monitors, in collaboration with the Social Relations Coordinator, the implementation of actions decided within the employee representative bodies and alerts their hierarchy to deviations and malfunctions related to their execution

• Advice:
- Handles requests from employees in their area regarding their careers (information requests, mobility requests): gathers, analyzes, and responds
- Gathers assistance requests from managers in their area in handling HR cases, and coordinates their response
- Shares best practices implemented in their area that can be used for global knowledge sharing
• Reporting
- Prepares reports and updates HR dashboards (disciplinary, mobility, departures...)
- Reports to their hierarchy and gets approval for disciplinary sanctions that exceed their scope of authority
 

Required profile :

With a higher education degree (Bac+4 level), you have a minimum of 4 to 5 years of HR experience in a similar role, ideally in a customer relations center.
You have a good knowledge of regulations, strong analytical and synthesis skills. Your interpersonal skills and listening abilities are essential qualities to successfully carry out your missions.

Head office address :

Desired personality traits :

Search for new things / novelty Extraversion Need for objectivity Need for autonomy Involvement at work