Service Advisor - Marrakech

Company :

Founded in 1973, Bouderka SARL, the exclusive dealer in Marrakech for Porsche, Volkswagen, Audi, and Skoda brands, relies on over 50 years of excellence in the automotive sector.

The company's sustainable performance is based on the development of its talents. Its HR policy focuses on skill development, continuous training, and the adoption of cutting-edge technologies, ensuring expertise, commitment, and quality of service.

As a responsible company, Bouderka SARL promotes a demanding and collaborative work environment, based on values of respect, social responsibility, and sustainability, with the clear ambition of being a benchmark employer.
 

Job :

Responsibilities

• Identifying customer needs and meeting them through products and/or service offers;
• Developing and maintaining lasting relationships with customers and prospects by anticipating and meeting their needs for services and products;
• Providing consistent quality after-sales service to each customer that they will remember with satisfaction;
• Achieving individual targets in terms of revenue, sales volume, and customer satisfaction;
• Handling customer feedback and complaints in accordance with established standards;
• Using provided tools such as After-Sales IT systems (EBP, Elsa Pro, DISS, ETKA, Plan Numérique, Lecteur de clés, PPSO, Service CAM, Service Online.......);
• Submitting defined activity reports to the After-Sales Manager;
• Following up on open repair orders and invoicing after work completion.

Daily Operations

• Preparing the customer's service appointment (spare part availability, workshop resources, technical information, service history......);
• Receiving the customer according to applicable standards;
• Confirming the work to be done with the customer and creating the repair order;
• Updating the customer database (Address, email, phone number.....);
• Monitoring ongoing repairs with workshop colleagues;
• Coordinating with the customer on the progress of maintenance and/or repair work;
• Preparing the vehicle handover to the customer;
• Explaining the work performed to the customer (labor and spare parts);
• Invoicing the repair order;
• Handing over the vehicle to the customer.

Required profile :

• Diploma as a Specialized Technician in Automotive (BAC+2). 
• Knowledge of mechanics, automotive diagnostics
• At least 1 year of experience in the automotive sector.

Head office address :

Desired personality traits :

Will to persuade Rationalism Involvement at work Improvisation