HR Procedures Consultant CDD
- Rabat

Company :

AXA Services Maroc is the customer relations expertise center in Morocco for the companies: AXA France, AXA Direct France, AXA Assistance, AXA Belgium, and AXA Switzerland

Present in Rabat since May 2004 and in Kenitra since 2024, we are currently more than 4,500 employees.

Join us:

• It means choosing the world's leading insurance brand
• It means benefiting from a multitude of advantages far beyond market standards
• It means growing in a rewarding environment offering a diversity of professions
• It means joining a responsible group, offering a true company culture based on the development of each person's skills

Our professions:

The know-how of our teams covers the main insurance professions:

• Selling contracts
• Managing property and casualty insurance contracts and personal insurance contracts
• Managing Car and Home insurance claims
• Processing Health reimbursements
• Activating Assistance guarantees
• Making appointments on behalf of our General Agents
• Managing Savings contracts

Company culture :

Axa Services Maroc operates within a strongly collaborative culture, where people, trust, and high-quality professional relationships are central. The company promotes close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is reinforced by robust organizational practices that ensure reliability and operational efficiency. It is balanced by a performance-oriented mindset and a measured openness to innovation, supporting collective success.

Job :

Reporting to the HR department, you will be involved in formalizing and optimizing HR processes, particularly through:

• Writing, structuring, and updating HR procedures
• Mapping processes and designing clear and educational flowcharts
• Preparing presentation materials and leading PowerPoint presentations for stakeholders

Required profile :

Master's degree (BAC+5) in Human Resources, Management, Quality, or equivalent

• Experience in a similar role is a plus (procedures, organization, HR quality)
• Good command of PowerPoint (structuring, summarizing, presentation skills)
• Comfortable with writing, process analysis, and diagramming (flowcharts)
• Excellent interpersonal skills and relationship-building abilities
• Organized, rigorous, and focused on continuous improvement

Head office address :

Desired personality traits :

Search for new things / novelty Rationalism Flexibility Need for autonomy Ambition Organization