Techno-Functional Consultant - Casablanca

Company :

Publisher and integrator of financial software, and located at the heart of the strategic center CFC, PERENITY Software builds and integrates innovative, high-performance, and flexible solutions for various players in the financial sector (banks, trading rooms, custodians, fund managers and UCITS, stock market intermediaries, insurance companies, pension funds, etc.)

Our activities are mainly related to the implementation of our solutions:

• Publishing: Design, development, evolution, R&D
• Consulting and Integration: Analysis, convergence study, design and configuration of target systems, training, customer support & assistance

Present with the vast majority of management companies in Morocco and numerous clients in Africa, we are currently supporting a new growth phase with the deployment of a next-generation platform based on a modern architecture and new functional modules.

In this context, we are looking for a Techno-Functional Consultant to support our clients in the daily use of our solutions and ensure a high level of service quality.

If you want to enhance and give a new impetus to your career with a fast-growing company, seize the opportunity to join us.

Job :

Mission 1: Integration consulting and customer support

• Identify and analyze customer needs and contribute to defining appropriate solutions
• Participate in client meetings (scoping workshops, demonstrations, functional workshops, etc.)
• Ensure the integration, configuration, and version upgrades of solutions for clients
• Support clients in the daily use of the solutions and train them on its functionalities
• Contribute to writing functional specifications in coordination with internal teams

Mission 2: Functional validation and delivery quality

• Prepare acceptance test plans and develop test scenarios
• Participate in various validation phases (functional tests, integration tests, non-regression tests, etc.)
• Perform and validate functional acceptance testing before go-live
• Write and maintain functional documentation and user guides

Mission 3: Operational monitoring and continuous improvement

• Handle customer requests and incidents via the support tool, ensuring their analysis and follow-up until resolution
• Ensure regular communication with clients throughout the handling of their requests
• Support the support team in managing tickets and sharing best practices
• Participate in enriching the internal knowledge base and continuously improving the services offered

Required profile :

Education and experience

• Master's degree from a top engineering school or Master's degree in computer science / software engineering / applied mathematics
• First experience (1 to 3 years) in a similar position and/or in activities related to capital markets

Skills

• Ability to navigate and operate in a complex technical environment
• Motivated by a career in the financial markets world and associated systems
• Proficiency in database languages (Oracle / PostegreSQL)
• Analytical, diagnostic, and problem-solving skills
• Knowledge of asset management or financial markets businesses is a real plus.

Personal qualities

• Curious and proactive
• Autonomous, structured, rigorous, and sense of priorities
• Good interpersonal skills, communication, and customer service
• Teamwork and project mode

Languages

• French: fluent
• English: professional

Head office address :

Desired personality traits :

Will to persuade Flexibility Need for reflection Need for autonomy Involvement at work Ambition