Client Quality Coordinator - Nouaceur

Company :

FIGEAC AERO was created in 1989, specializing in the supply of small, medium, and large parts. It was from 1994 that a group was formed and now has 8 subsidiaries (MTI, Mecabrive, Figeac Aero Tunisia, Figeac Aero Morocco, Figeac Aero North America, Figeac Aero Mexico, Figeac Aero Saint-Nazaire, Figeac Aero Picardie) and two partners (Avantis and Usicap). Certified since 2006 by AFAQ, the fast-growing company is highlighting new investment and management projects (new machine acquisitions, premises expansion, implementation of a new activity, surface treatment, supply chain development, etc.). The company now has more than 2,000 employees worldwide (including 1,400 in France and 1,000 at the Figeac site itself) and continues to evolve towards a culture of continuous improvement and a policy of permanent innovation.

Discover the testimonial of Myriem Benjelloun, Human Resources Director of Figeac Aéro Maroc in Challenge Maroc magazine by clicking here: https://bit.ly/4udniUA
 

Company culture :

FIGEAC Aéro Morocco stands out for a culture strongly driven by organization, emphasizing structured processes, operational rigor and reliability as key performance drivers. This foundation is balanced by a strong collaborative dimension, fostering teamwork, close management and people development. A culture of competition also plays a role, reflecting a clear focus on results and performance. Innovation remains more limited, developing within a controlled environment where quality, safety and consistency are essential.

Job :

Join our dynamic team in the aerospace/space sector as a Client Quality Coordinator. Based in the heart of Nouaceur, Morocco, your role will be essential to ensure our clients' satisfaction by guaranteeing the conformity of our products and processes. This is a unique opportunity to actively contribute to the success of a major industry player.

Your main mission will be to serve as the primary point of contact for our clients regarding all quality-related matters. You will aim to understand their expectations, translate them into concrete actions within the company, and monitor their implementation to ensure effective problem resolution and continuous improvement.

Your responsibilities will include managing client complaints, analyzing non-conformities, and coordinating corrective and preventive actions. You will also be required to:

• Analyze client requirements and ensure their deployment internally and with subcontractors.
• Coordinate quality performance management through monitoring operational indicators.
• Manage client complaints and ensure they are addressed by the various stakeholders.
• Lead problem-solving initiatives (QRQC, 8D) and ensure the follow-up of associated action plans.
• Ensure quality interface with clients and verify compliance with their requirements.
• Prepare, support, and follow up on external audits as well as corrective and preventive actions.
• Raise awareness among operational teams about non-conformities and promote a culture of continuous improvement.
• Participate in the control and improvement of quality processes in accordance with current standard requirements.

Required profile :

Profile sought:

• Master's degree (Bac+5) in Industrial Systems Management, Industrial Engineering, Mechanical Engineering, or equivalent.
• Minimum of 2 years of experience in a similar role, ideally in the aeronautics sector.
• Good knowledge of quality standards, particularly EN9100.
• Proficiency in quality methodologies and tools: QRQC, 8D, APQP, PPAP, FMEA, SPC, Six Sigma.
• Knowledge of quality assurance processes in a demanding industrial environment.
• Proficiency in Microsoft Office Suite.
• Good communication skills, analytical skills, rigor, and teamwork spirit.
• Client orientation and ability to manage multiple subjects simultaneously.

If you see yourself in this description and wish to take on a new, stimulating challenge, do not hesitate to apply quickly using the "Send my CV to the recruiter" button below.

Head office address :

Desired personality traits :

Respect of the rules Need for objectivity Rationalism Tenacity Organization