Customer Experience Intern - Summer program - Casablanca

Company :

IKEA is a global retailer known for affordable, modernist furniture designs and unique shopping experience. Founded in 1943 by Ingvar Kamprad in Sweden, IKEA started as a mail-order business and has grown to operate 473 stores in 63 countries as of May 2024. In Morocco, IKEA Concept is brought by Al-Homaizi Ltd that operates in three IKEA Markets - Kuwait, Jordan, and Morocco.

At IKEA -SYH MOROCCO, We have a passion for home furnishing and an inspiring shared vision: to create a better everyday life for the many people. This, together with our straightforward business idea, shared values, and a culture based on the spirit of togetherness, guides us in everything we do.

Our values are the compass that guides us in everything we do. Our culture is formed when we put these values into action. We are straightforward, innovative, creative, and common-sense problem-solvers. We're constantly trying to find better ways to get things done and to bring out the best in ourselves and others. We strive for a nurturing environment that encourages the entrepreneurs in us.

At IKEA -SYH MOROCCO, we believe that business thrives in an inclusive and diverse environment. We are committed to fostering a workplace that celebrates differences, embraces individuality, and provides equal opportunities for all. Our team is composed of talented individuals from various backgrounds, and we believe that our diversity is our strength !

if you are looking for an environment where you can Learn, share and thrive, then you will enjoy being part of our Team !

NB: All candidate information will be treated with complete confidentiality, and personal data will remain confidential throughout the recruitment process.

We look forward to your application

Discover the interview of Mouna Alami, People and Culture Manager at IKEA, in Challenge Maroc magazine by clicking here. https://bit.ly/4dgk50N

Company culture :

IKEA Morocco operates within a culture primarily driven by collaboration, placing people, trust and teamwork at the heart of its organization. The company promotes a supportive, empowering management style that encourages responsibility, engagement and collective success. This people-focused approach is complemented by a strong performance and results-oriented dimension, emphasizing ambition, customer focus and measurable outcomes. It is supported by structured processes ensuring efficiency and reliability, while innovation remains present but plays a more secondary role.

Job :

Join IKEA Morocco as a Customer Experience Intern and become part of a company driven by values, togetherness, and a passion for creating a better everyday life for the many people. Based in Casablanca, this internship offers a unique opportunity to gain hands-on experience in a dynamic retail environment while learning from experienced professionals.

As a Customer Experience Intern, you will support the Customer Experience team in ensuring that every customer enjoys a smooth, inspiring, and memorable journey across all IKEA touchpoints. You will gain exposure to customer insights, service quality, store experience, and continuous improvement initiatives that contribute to enhancing customer satisfaction and loyalty.

Your responsibilities will include:

• Supporting the monitoring and analysis of customer feedback and satisfaction results.
• Assisting in identifying opportunities to improve the customer journey and overall shopping experience.
• Participating in customer experience projects and initiatives across the store.
• Collecting and consolidating customer insights from various channels.
• Supporting the implementation of actions aimed at improving customer satisfaction and loyalty.
• Collaborating with different functions to understand customer needs and improve service delivery.
• Assisting in the preparation of reports, presentations, and customer experience analyses.
• Contributing to the organization of customer-focused events, activities, and engagement initiatives.
• Learning IKEA standards related to customer experience and helping ensure their consistent application.
• Promoting a customer-centric mindset and supporting continuous improvement efforts throughout the store.

This internship is an excellent opportunity to develop your analytical, communication, and project coordination skills while gaining valuable experience in customer experience management within one of the world's leading home furnishing retailers.

Required profile :

The ideal candidate is currently pursuing or has recently completed a Bachelor's degree (Bac+3) in Business Administration, Marketing, Customer Experience, Management, Commerce, or a related field.

Previous professional experience is not required; however, a first internship or experience in customer service, retail, hospitality, customer experience, or project coordination would be considered an advantage. We are looking for individuals who are passionate about understanding customer needs and contributing to an outstanding customer journey.

To succeed in this role, you should possess strong communication and analytical skills, a customer-centric mindset, and the ability to collaborate effectively with different stakeholders. You are curious, proactive, and eager to learn in a dynamic retail environment. A good command of Microsoft Office tools, particularly Excel and PowerPoint, as well as proficiency in French and English, will be appreciated. Strong organizational skills, attention to detail, adaptability, and a genuine interest in IKEA values are essential qualities for this internship.

Head office address :

Desired personality traits :

Creativity Flexibility Organization