Restaurant Manager M/F - Casablanca

Company :

Chez McDonald's Maroc, notre réussite repose avant tout sur les femmes et les hommes qui font vivre nos restaurants au quotidien.

Depuis plus de 33 ans, nous construisons une aventure 100 % marocaine portée par l'engagement de plus de 5600 collaborateurs à travers 25 villes et 86 restaurants dans tout le Royaume.

McDonald's Maroc contribue au développement des talents et à la création d'opportunités professionnelles, chaque jour, nos équipes font vivre une aventure humaine fondée sur l'excellence, la formation et l'évolution professionnelle.

Nous croyons que chacun a le potentiel de grandir, d'apprendre et de réussir.

Que vous recherchiez une première expérience professionnelle, une opportunité d'évolution ou un environnement de travail stimulant, nous vous offrons les moyens de développer vos compétences et de construire votre parcours.

Company culture :

McDonald’s Morocco is built on a cooperative culture that values people, teamwork and mutual support. A close management approach encourages guidance, empowerment and collective commitment. This collaborative foundation is complemented by a strong performance-driven mindset, focused on results and customer satisfaction. It operates within a well-structured organizational framework that ensures efficiency, quality and consistency, with innovation playing a more focused supporting role.

Job :

Responsible for a profit center, they ensure the overall management of the restaurant: managerial, operational, financial, commercial, safety, and human resources, particularly regarding training and staff management (quality, sales, development of teams, etc.). Brand ambassador, serving our customers in respect of the Brand's service culture, the Restaurant Manager is also in charge of welcoming our customers and ensuring their complete satisfaction by being able to analyze their needs and advise them in their choices.

Under the responsibility of the Regional Supervisor, the Manager may be required to carry out any other operational versatility task that may be necessary for the smooth running of the restaurant.
Adopting at all times, a neat and professional appearance, and behavior consistent with the image of the brand, the Restaurant Manager ensures at all times to convey a positive employer image. They manage all the following areas within the profit center for which they are responsible:

- Profit Center Management:

• Drives and controls the restaurant's activity using the management and analysis tools available;
• Implements the brand's strategic directions within the restaurant (full restaurant, online ordering, table service, etc.);
• Anticipates risks (technical, financial, legal, contractual, customer, etc.) and implements preventive and evolving actions to manage them.
• Reports to their hierarchy.
• Analyzes the restaurant's results in all areas.

- Customer Service;

- Safety:

• Food safety;
• Safety of property and people.

- Resource and restaurant staff management.
 

National mobility may be required depending on the needs of the position and the activity.

Required profile :

Studies:

• Bachelor's degree or equivalent (Bac +3/5) in management, hotel, restaurant, or business studies is desirable.

Experience:

• Minimum of 5 years of experience in the restaurant/hospitality industry or in large retail.
• Successful experience in managing a profit center and leading a team.

Essential Skills:

• Proficiency in Microsoft Office Suite and good project management skills.
• Customer service orientation (internal and external customers).
• Good speaking and presentation skills with transparent oral and written communication.
• Management: consistently demonstrates a balanced approach in management while showing leadership, discernment, conviction, influence, determination, persuasion, optimism, recognition, encouragement, responsibility, and commitment to achieve results.
• Ability to synthesize and analyze.
• Creative, innovative, and drives change: identifies and communicates opportunities for improving processes or ways of working, knows how to get their team on board with change.
• Teaching skills and ability to transfer knowledge and develop the skills of employees under their responsibility to motivate them and encourage them to progress professionally.
• Delegates tasks coherently and with support to their teams.
• Allows for initiative from collaborators and encourages them within the framework of established rules.
• Professional, neat, and tidy appearance.

Desirable Skills:

• Good knowledge of digital tools.

Behavioral Competencies:

• Courteous, cooperative, calm, thoughtful, balanced, available, and smiling, with a strong sense of confidentiality, patience, and objectivity.
• Rigorous and organized: has a sense of priorities, identifies the resources needed to carry out the work and achieve the restaurant's results.
• Teamwork spirit: organizes, defines, and communicates priorities.
• Ease and interpersonal skills.

Languages:

• French / English desirable

This position is open to individuals with disabilities, provided they have equivalent qualifications.

Head office address :

Desired personality traits :

Respect of the rules Need for objectivity Flexibility Involvement at work Organization