English-Speaking Customer Service Representative (Night Shift) - Rabat

Company :

Marketing Call Center20 years of expertise serving exceptional customer relationships.

Entirely based in Morocco, Marketing Call Center has embodied excellence in customer relations, offshoring, and multichannel management for two decades. As a leading player, we manage high-value customer management systems daily for major brands, whether they are Moroccan, European, North American, or Asian.

Supported by the involvement of over 700 experienced talents, our structure delivers tailor-made services to demanding markets in Europe, North America, and Asia. Our promise: to combine performance, rigor, and personalization in every customer interaction.

True to our Moroccan DNA, we place human capital and operational excellence at the heart of our strategy. Our teams evolve in a structured, dynamic, and meaningful professional environment that fosters engagement, innovation, and growth.

Joining Marketing Call Center means becoming part of a 100% Moroccan success story open to the world, and actively contributing to redefining customer relationship standards on an international scale.

Company culture :

Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.

Job :

Are you a night owl with excellent communication skills? Do you speak fluent English and have a passion for helping others?Our fast-growing call center is expanding its international operations, and we are looking for our next English-Speaking Customer Service Representatives (M/F) to join our dedicated night shift team!- As the primary point of contact for our international customers, you will ensure a seamless and positive customer experience during night hours. Your daily tasks will include:- Handling Inbound Inquiries: Answering customer questions and resolving issues via phone, email, or live chat in a timely and professional manner.- Troubleshooting: Analyzing customer accounts, identifying problems, and providing accurate solutions or escalating complex cases to the appropriate department.- Data Management: Accurately logging all interactions, updating customer profiles, and maintaining precise records in our CRM system.- Customer Satisfaction: Delivering a world-class customer experience, ensuring high satisfaction scores (CSAT), and building brand loyalty.

Required profile :

We are seeking dedicated, independent, and customer-oriented individuals:Language Proficiency: You have an excellent command of English, both written and spoken.Availability: You are fully comfortable working night shifts and maintaining a nocturnal schedule.Soft Skills: You are empathetic, patient, and possess excellent active listening skills. You can handle stressful situations with a calm and positive attitude.Experience: A previous experience in customer service, BPO, or a call center environment is highly preferred, but motivated beginners with stellar English are welcome!

Head office address :

26 Angle Rue Tensift et Av Abtal AGDAL

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Involvement at work Tenacity Need for action Organization Team work