Trainer / Talent Developer (FR/EN) - M/F - Rabat

Company :

Marketing Call Center20 years of expertise serving exceptional customer relationsFully rooted in Morocco, Marketing Call Center has embodied excellence in the world of customer relations, offshoring, and multichannel management for two decades. As a key player, we orchestrate high-value customer management systems daily for major brands, whether they are Moroccan, European, North American, or Asian.Supported by the involvement of over 700 experienced talents, our structure delivers tailor-made services for demanding markets in Europe, North America, and Asia. Our promise: to combine performance, rigor, and personalization in every customer interaction.True to our Moroccan DNA, we place human capital and operational excellence at the heart of our strategy. Our teams evolve in a structured, dynamic, and meaningful professional environment, fostering commitment, innovation, and development.Joining Marketing Call Center means becoming part of a 100% Moroccan success story open to the world, and actively contributing to redefining customer relations standards on an international scale.

Company culture :

Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.

Job :

Reporting to the Training/Quality Manager, you will be responsible for the operational excellence of our teams. Your main responsibilities will be:- Training Delivery: Provide initial (onboarding) and ongoing training (products, version updates, soft skills) to customer advisors.- Educational Engineering: Design and update training modules, educational materials, and evaluation quizzes.- Support: Ensure post-training follow-up ("nesting") and close coaching to guarantee KPI achievement.- Analysis: Identify performance gaps and propose corrective action plans (workshops, refreshers).- Reporting: Monitor training indicators (success rate, satisfaction, attendance) and report to management.

Required profile :

We are looking for a trainer who is educational, dynamic, and rigorous above all else.Language: Perfect command of French and English, both spoken and written.Experience:Proven experience as a Trainer in a call centerTechnical Skills: Proficiency in office tools (PowerPoint, Excel) and group facilitation techniques.Interpersonal Skills:* Excellent communication and interpersonal skills.* Patience, active listening, and empathy.* Ability to unite and motivate a group.

Head office address :

26 Angle Rue Tensift et Av Abtal AGDAL

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Involvement at work Tenacity Need for action Organization Team work