Fleet and Transport Manager - Lissasfa - Casablanca

Company :

Present in Morocco since 1997, Manpower Group is a key international player in employment and social inclusion worldwide. Within the Kingdom of Morocco, we cover the entire territory, from Tangier to Laayoune.

Our teams are trained to support companies in promoting excellence in human capital management: temporary work, fixed-term/permanent contracts, HR Solutions & Engineering, Human Capital Development...

For our temporary employees, we offer a unique experience, notably with the declaration of 100% of hours worked, the implementation of a mutual insurance for all, and personalized support for administrative procedures (banking, social security...).

For our candidates, we offer, in accordance with Manpower Group's global standards, a selection, evaluation, and success support process for their new assignment.

Company culture :

Manpower Agences operates within a highly balanced culture, where collaboration plays a key role in the work environment. The company values close leadership, trust and collective engagement, while placing equal importance on performance and achieving results. This dynamic is supported by a structured organizational approach, promoting rigor, efficiency and quality execution. Openness to innovation further strengthens this balance, supporting adaptability in an evolving market.

Job :

Job description:
Under the responsibility of the Operations Department, the Fleet and Transport Manager handles customer requests and ensures that anticipated and appropriate responses are provided to their needs.
Main tasks:
• Welcome and guide customers and drivers in taking possession of the replacement vehicle
and provide necessary technical assistance;• Maintain commercial relations with customers and drivers for the service;• Assist customers or users in their procedures in case of breakdown, accident, or
vehicle theft;• Process customer requests as quickly as possible;• Track reservation files (opening, fleet follow-up, and closing)
• Constantly improve service quality in terms of speed and efficiency;• Process customer requests, listen to and understand the problem
raised, follow up on these requests, and ensure their proper resolution;• Enter and qualitatively process customer data on various tools (CRM Salesforce,
...)• Assist customers in their dealings with repair networks; 

Required profile :

Profile sought:
Bachelor's degree (BAC+3) or Master's degree (BAC+5) in Management, Logistics, or Commerce.
Successful experience in customer relations, ideally in the automotive sector or
in a call center.Required skills:
• Have a professional customer-oriented attitude (focused on the permanent search for
quality and customer satisfaction)
• Organizational and coordination skills
• Good writing skills
• Listening, reporting, and communication skills
• Demonstrate clarity and conviction to convey ideas to other
colleagues
• Ability to anticipate issues and quickly solve
customer problems
• Be sufficiently directive and responsive with customers
• Concern for profitability and cost optimization
• Rigor in tracking replacement vehicle files
• Ability to adapt to customer profile (ability to handle complex calls, to
defuse conflict in case of customer complaint).

Head office address :

Desired personality traits :

Search for new things / novelty Extraversion Will to persuade Intuition / spontaneity Ambition