IT Generalist M/F - Casablanca

Company :

PwC is the world leader in financial audit, with over 236,000 employees worldwide.

It carries out audit, accounting expertise, and consulting missions for organizations of all sizes and sectors.

A branch of PwC audit France, PwC Services (SDC Casablanca) was created in 2011 and established in Casanearshore, with the goal of performing a number of services remotely.

With over 140 employees, PwC Services now operates in audit and statutory audit missions dedicated to the French market. Its teams have a very good understanding of the legal, fiscal, economic, and financial environment in France, enabling them to provide the necessary support for the smooth running of operations.

Company culture :

PwC operates within a highly structured and process-driven culture, where rigor, reliability and quality standards are central to performance. This framework is closely balanced by an equally strong collaborative dimension, promoting trust, teamwork and a supportive, people-focused leadership style. A measured competitive mindset reinforces results orientation and market reputation, while innovation remains present but more controlled and secondary.

Job :

Main Mission
Ensure the operational management of the IT and telephone park, as well as user support to guarantee the availability and optimization of IT services within PwC.

Main Responsibilities

• IT equipment management: inventory, assignment, renewal, and monitoring of equipment.
• Telephone park management: mobile lines, plans, roaming, portability, and cost optimization.
• Preparation and monitoring of IT equipment and service orders.
• Coordination of IT needs related to the onboarding and departure of employees.
• Development of reporting and monitoring dashboards.
• Participation in continuous improvement and IT transformation projects.
• User support and assistance.

Key Skills

• IT Asset Management
• Telecommunications Management
• Reporting and Data Analysis
• Microsoft 365 and Excel
• ITIL Processes
• Organization, rigor, and service orientation
• Communication and coordination

Required profile :

• Bachelor's degree or Master's degree in IT, telecommunications, or information systems (Bac+4 / Bac+5).
• Minimum 1 year of experience in IT operations, IT and telephone park management, or IT support.
• Proficiency in Microsoft tools and ITIL best practices.
• Analytical, organizational, and priority management skills.
• Good interpersonal skills and ability to work with diverse stakeholders.

Head office address :

Desired personality traits :

Search for new things / novelty Need for reflection Need for autonomy Involvement at work Ambition