Job Offer - Bilingual Customer Service Representative (Spanish / English) - Casablanca

Company :

TELUS International is a leader in digital customer experience innovation, designing, building, and delivering cutting-edge digital solutions for global and innovative brands.

 At TELUS International, we foster customer experience innovation through dynamic teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of Canada's largest telecommunications service providers. We offer contact center and business process outsourcing (BPO) solutions to some of the world's largest companies in the consumer electronics, finance, telecommunications, and utilities sectors. With global call center delivery capabilities, our multi-territory and multilingual programs offer secure and safe infrastructure, value-based pricing, skills-based resources, and exceptional customer service - all supported by TELUS, our multi-billion dollar parent telecommunications company.

We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive work environment. All aspects of employment, including the decision to hire and promote, are based on qualifications, merit, skills, and performance of candidates, without regard to any diversity-related characteristics.

Company culture :

TELUS Digital stands out for its innovation-driven culture, where creativity, agility, and the continuous search for new solutions play a central role. This innovative mindset is reinforced by a strong spirit of collaboration, fostering teamwork, active listening, and talent development. The company also values performance, encouraging employees to achieve ambitious goals and continuously improve, while relying on structured processes that ensure efficiency and quality. This balance between innovation, collaboration, and operational excellence creates a dynamic, people-centered, and future-focused work environment.

Job :

Key Responsibilities

Handle customer inquiries in both Spanish and English, depending on business needs

Deliver high-quality customer support

Provide accurate information and effective solutions to customers

Manage complaints in line with internal procedures and quality standards

Ensure customer satisfaction and meet performance KPIs

Required profile :

Profile Requirements

Fluent bilingual proficiency in Spanish and English (mandatory)

Spanish level: C1 | English level: B2 minimum

Excellent verbal and written communication skills in both languages

Strong customer service orientation and problem-solving skills

Good computer literacy

Previous experience in a contact center is a plus

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization