Client Relations Manager - Casablanca

Company :

DOMINO RH offers all HR services (temporary work, recruitment, consulting, training, payroll, transition management, assessment) through its dedicated subsidiaries. Specializing in each market sector (Services, Construction, Logistics, Industry), its medico-social branch is a national leader in the social sector. Currently present in 5 countries, its international development is growing strongly.

Valuing each person is DOMINO RH's primary mission. Beyond words, the group encourages behaviors and initiatives that build lasting trust with the people it serves and leads to the constant improvement of its services.

Our values:

Proximity to clients and temporary workers • Availability and responsiveness • Search for innovative solutions • Honesty and transparency • Team spirit and enthusiasm

Job :

We are looking for a Client Relations Manager for one of our clients with proven experience in
call centers, having held positions as Manager, Supervisor, or Team Leader.
The ideal candidate must be strongly results-oriented, with a good command of performance indicators and KPIs.
He/she will be responsible for managing client relations activity, monitoring objectives, analyzing performance, and implementing corrective actions
to improve service quality and customer satisfaction.
The position also involves managing and supervising teams, daily operational monitoring,
handling customer complaints, and implementing procedures
to ensure efficient and professional handling of requests.
The candidate will also need to master recruitment, training,
team support, and skills development, in order to guarantee a level of
performance in line with the set objectives. 

Required profile :

Profile sought
• Proven experience in a call center or client relations, with significant managerial experience.
• Previous experience as a Manager, Supervisor, or Team Leader.
• Strong focus on figures, results, and performance.
• Good command of KPI tracking and dashboards.
• Ability to manage, supervise, train, and motivate a team.
• Experience in handling and following up on customer complaints.
• Proficiency in team recruitment, training, and support.
• Immediate availability
 

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization