We are hiring Mobile Technical Support Customer Advisors (call reception) - Casablanca

Company :

Sitel Group officially becomes Foundever™.

Foundever™ is a global leader in customer experience (CX). With 170,000 employees worldwide, we are the team behind the best experiences for the world's 750 largest international and digital brands.

Our innovative CX solutions, technology, and expertise are designed to meet our clients' operational needs and provide them with a seamless experience, anywhere and anytime. Handling 9 million experiences every day in over 60 languages and 45 countries, Foundever combines the strength of a global presence with an entrepreneurial approach, enabling businesses of all sizes and sectors to transform their CX. 

Discover the testimonial of Fatna Abdouh, HR Director of Foundever in Challenge Maroc magazine by clicking here: https://bit.ly/48HwKY1

Company culture :

Foundever is defined by a culture strongly driven by innovation, where creativity, agility and experimentation play a central role in daily operations. This focus is closely balanced by a collaborative culture that emphasizes teamwork, trust and a supportive, people-oriented management style. A competitive dimension reinforces performance expectations and results orientation, while a more moderate organizational component provides structure and reliability. The environment is well suited to curious, committed profiles who thrive in dynamic and evolving settings.

Job :

Foundever Group is hiring for its Casanearshore site customer advisors who will be responsible for providing technical assistance to customers experiencing difficulties, with the goal of customer loyalty and satisfaction by offering a complete and reliable answer to their needs.

In this context, you will be responsible for:
• Answering customer calls;
• Listening to and diagnosing their needs in order to provide them with the appropriate solution;
• Applying defined processes and mastering the use of tools;
• Reporting any information that helps identify a malfunction or improve a procedure;
• Contributing to the smooth running of the service;
• Ensuring that qualitative and quantitative objectives set by management are met.

Required profile :

* Profile Sought:

• Educated to Baccalaureate level or higher;
• A good level of French (spoken and written);
• Listening and service-oriented;
• Good computer skills;
• Diligent, involved, punctual.

* Social benefits and others:

• Permanent contract (CDI) from the first day of training;
• Training paid at 100%;
• Attractive social benefits (Health Insurance, Social Club, etc.);
• Transport provided for both arrival and departure.

Like all positions in our company, this position is open to people with reduced mobility.

* Working hours:

08:00 - 22:00

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization