[opportunity in sofia, bulgaria] digital trust and safety specialist with french and english
- Sofia

Company :

TELUS Digital is a leader in digital customer experience innovation, designing, building, and delivering leading-edge digital solutions for global and innovative brands.

At TELUS Digital , we foster customer experience innovation through dynamic teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global branch of TELUS Corporation, one of Canada's largest telecommunications service providers. We offer contact center and business process outsourcing (BPO) solutions to some of the world's largest companies in the consumer electronics, finance, telecommunications, and utility sectors. With global call center delivery capabilities, our multi-territory and multilingual programs offer a safe and secure infrastructure, value-based pricing, skills-based resources, and exceptional customer service - all backed by TELUS, our multi-billion dollar parent telecommunications company.

We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on qualifications, merit, skills, and performance of candidates, regardless of any diversity-related characteristic.

Company culture :

TELUS Digital stands out for its innovation-driven culture, where creativity, agility, and the continuous search for new solutions play a central role. This innovative mindset is reinforced by a strong spirit of collaboration, fostering teamwork, active listening, and talent development. The company also values performance, encouraging employees to achieve ambitious goals and continuously improve, while relying on structured processes that ensure efficiency and quality. This balance between innovation, collaboration, and operational excellence creates a dynamic, people-centered, and future-focused work environment.

Job :

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate

Are you ready to take the next step in your career and achieve your next challenge?

if your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

As a Digital Trust and Safety Specialist with French and English, you will:

Review user-generated back-office information, which may include sensitive or potentially disturbing content, and ensure compliance with established policies
Take prompt and appropriate action on information that violates guidelines or poses risks
Stay updated on internal policies to ensure accurate implementation
Identify and analyze patterns to proactively address potential risks

Required profile :

We're looking for someone with:
A european passport or Shengen visa
High attention to detail
Comfortable processing sensitive information
Strong ability to defend decisions and provide context with logical reasoning
Ability to identify patterns in behavior to enhance decision-making
Strong organizational and time management skills to deal with shifting priorities and high volumes of work
Experience investigating fraud, spam, or other types of inappropriate information is an asset
Required Qualifications:

Fluent in French
B2 or higher English language skill

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization