Rabat - Insurance Customer Service Manager
- Rabat

Company :

ADM VALUE, a subsidiary of the TESSI group, is a leader in customer relations and experience. With a presence in 8 countries and 18 strategically located sites, we offer innovative, high-quality solutions to improve customer experience.

Our impact:

Our global network of 18 production sites in 8 countries allows us to quickly meet our clients' international needs.
Dedicated employees: With over 8,000 passionate and committed employees, we are a diverse community sharing a common goal of customer service excellence.

Our commitment:

Quality and growth: We are proud of our impressive 8.5% growth rate, showing our commitment to innovation, quality, and customer satisfaction. This dynamic growth makes us a trusted partner for companies looking to improve their customer relationship management.

With us, stability and growth go hand in hand:

• All our production positions are permanent (CDI),
• Paid initial training from day one,
• An attractive package: motivating fixed salary, uncapped bonuses, transport allowance, and meal voucher.

Joining ADM Value also means benefiting from:

• Social security (CNSS) and health insurance (AMO),
• Exclusive benefits through our partnerships: discounts on products, services, leisure, and more,
• A stimulating work environment that encourages support, progress, and personal growth.
• Looking for a stable, dynamic, and future-oriented environment? ADM Value welcomes you.

Apply today and become part of our success!

Company culture :

ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.

Job :

Job Description
Join our teams as an Insurance Customer Service Manager and help clients manage their insurance policies.
Daily, you will provide quality service by phone and email, ensuring that requests are handled carefully and with personalized support.
Your main tasks

• Handle customer requests by phone and email.
• Assist policyholders in managing their car and home insurance policies.
• Verify supporting documents and check file conformity.
• Approve policies according to established procedures.
• Write personalized responses tailored to customer requests.
• Ensure careful follow-up of files until fully processed.
• Contribute to customer satisfaction and loyalty through quality support.

Required profile :

Profile Sought
You enjoy customer contact, are detail-oriented, and want to work in an environment where service quality is essential.
The ideal candidate has:

• Excellent command of French, both spoken and written.
• Good skills in using computer tools and management software.
• Excellent organization, attention to detail, and punctuality.
• Adaptability and schedule flexibility.
• A strong customer service focus and commercial mindset.
• Good listening, communication, and persuasion skills.
• The desire to take on challenges and meet set goals.
• The ability to work in a team while also being autonomous.
• Previous experience in customer relations or the insurance sector is a plus.

Social benefits and others
By joining ADM Value, you benefit from many advantages:

• Permanent contract (CDI).
• Complete training and support from your start.
• Social security (CNSS) and health insurance (AMO).
• Meal and transport bonuses according to current conditions.
• Numerous career development opportunities.
• Access to employee partnerships offering discounts on many products and services.
• A dynamic, supportive work environment focused on skill development.

Working hours
The activity is organized from Monday to Saturday:

• Monday to Friday: 9:00 AM to 7:00 PM (Paris time).
• Saturday: 9:00 AM to 6:00 PM (Paris time).

Schedules are set based on business needs.

Net salary + bonuses
Salary package up to 8,700 DH net, consisting of a fixed salary and performance-based bonuses.

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization