Rabat - Customer Service Supervisor - Energy
- Rabat

Company :

ADM VALUE, a subsidiary of the TESSI group, is a clear leader in customer relations and experience. With a presence in 8 countries and 18 strategically located sites, we are committed to providing innovative, high-quality solutions that enhance the customer experience.

Our impact:

Present in 8 countries, our global network of 18 production sites allows us to quickly meet our clients' needs worldwide.
Dedicated employees: With a team of over 8000 passionate and engaged employees, we are a diverse community sharing a common vision of customer service excellence.

Our commitment:

Quality and growth: We are proud of our impressive growth rate of 8.5%, showing our ongoing dedication to innovation, quality, and customer satisfaction. This dynamic growth strengthens our position as a trusted partner for companies looking to improve their customer relationship management.

At ADM Value, stability and growth go hand in hand:

• All our production positions are offered on a permanent contract (CDI),
• Paid initial training is provided from day one,
• An attractive package: motivating fixed salary, uncapped bonuses, transport allowance, and meal vouchers.

Joining ADM Value also means benefiting from:

• Social security (CNSS) and health insurance (AMO),
• Exclusive benefits through our partnerships: discounts on products, services, leisure activities, and more,
• A stimulating work environment that encourages mutual help, progress, and personal growth.
• Looking for a stable, dynamic, and future-oriented environment? ADM Value welcomes you.

Apply today and be part of our success!

Company culture :

ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.

Job :

You will be responsible for managing and improving the performance of a team of advisors dedicated to customer service in the energy sector. Your main mission will be to lead the team's activity, support the development of your team's skills, and ensure a high level of service quality and customer satisfaction.

Your main responsibilities include:

• Managing, motivating, and supporting a team of customer advisors.
• Leading individual and team performance using indicators for quality, productivity, and customer satisfaction.
• Implementing action plans to improve operational performance and service quality.
• Conducting regular coaching sessions, call reviews, and supporting employee skill development.
• Monitoring performance indicators and reporting on team activity.
• Ensuring compliance with procedures, internal processes, and project quality standards.
• Participating in recruitment, onboarding, and supporting new employees.
• Maintaining a positive work atmosphere that promotes engagement, teamwork, and team performance.
• Acting as a link between operational teams and management to ensure smooth and effective communication.

Required profile :

• Excellent French language skills, both spoken and written.
• Proven experience in team management within a customer relations center.
• Experience in customer service, ideally in the energy or services sector, is a significant advantage.
• Leadership, organizational skills, and the ability to unite teams.
• Excellent skills in performance analysis and implementing improvement actions.
• Customer service mindset, responsiveness, and results-oriented.
• Very good interpersonal skills and ability to support employee development.

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization