Rabat - Insurance Customer Service Representative with Commercial Upselling | permanent contract + uncapped bonuses - Rabat

Company :

ADM VALUE, a subsidiary of the TESSI group, is a recognized leader in customer relations and experience. With a presence in 8 countries and 18 strategically located sites, we are committed to providing innovative and high-quality solutions that enhance customer experience.

Our impact:

Operating in 8 countries, our global network of 18 production sites allows us to respond flexibly to customer needs worldwide.
Dedicated employees: With a team of over 8000 passionate and engaged employees, we are a diverse community sharing a common vision of excellence in customer service.

Our commitment:

Quality and growth: We are proud of our impressive growth rate of 8.5%, which shows our continuous commitment to innovation, quality, and customer satisfaction. This dynamic growth strengthens our position as a trusted partner for companies looking to improve their customer relationship management.

With us, stability and career development go hand in hand:

• All our production positions are permanent (CDI),
•  A paid initial training accompanies you from day one,
•  An attractive package: motivating fixed salary, uncapped bonuses, transport allowance, and meal voucher.

Joining ADM Value also means benefiting from:

• Social security (CNSS) and health insurance (AMO),
• Exclusive benefits through our partnerships: discounts on products, services, leisure, and more,
• A stimulating work environment that encourages mutual support, progress, and personal fulfillment.
• Looking for a stable, dynamic, and future-oriented environment? ADM Value opens its doors to you.

Apply today and become part of our success story!

Company culture :

ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.

Job :

• Handle customer requests by phone and email with professionalism and courtesy
• Assist customers with their subscription processes and inform them about available insurance solutions
• Identify cancellation situations and take appropriate actions to retain customers
• Manage contract changes and ensure customer information is updated in the management tools
• Clearly explain the guarantees, conditions, and features of the contracts
• Support customers in their claims, gather necessary information, and manage case files
• Identify additional customer needs and offer suitable products as part of commercial upselling
• Contribute to customer satisfaction, loyalty, and the commercial development of the client portfolio

Required profile :

We are looking for customer-focused and performance-driven individuals who can build trust and seize commercial opportunities. • Excellent French language skills, both spoken and written. • Very good listening, communication, and summarizing skills. • Ability to manage complex situations and remain calm. • Commercial mindset and ability to identify upselling opportunities. • Customer satisfaction and results-oriented. • Organized and autonomous in managing requests. • Comfortable with computer and CRM tools. • Previous experience in customer relations, insurance, or telesales is a plus.

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization