Rabat - Insurance Customer Service Representative (Customer Service & Retention) | Permanent Contract + motivating bonuses - Rabat

Company :

ADM VALUE, a subsidiary of the TESSI group, is a leader in customer relations and experience. With a presence in 8 countries and 18 production sites, we offer innovative and high-quality solutions to improve customer experience.

Our impact:

Operating in 8 countries, our global network of 18 production sites allows us to quickly meet customer needs worldwide.
Dedicated employees: With over 8000 passionate and committed employees, we are a diverse community sharing a common vision of customer service excellence.

Our commitment:

Quality and growth: We are proud of our impressive 8.5% growth rate, showing our continuous commitment to innovation, quality, and customer satisfaction. This dynamic growth strengthens our position as a trusted partner for companies looking to improve their customer relationship management.

At ADM Value, stability and growth go hand in hand:

• All our production positions are permanent contracts (CDI),
• Paid initial training from day one,
• An attractive package: motivating fixed salary, uncapped bonuses, transport allowance, and meal vouchers.

Joining ADM Value also means benefiting from:

• Social security (CNSS) and health insurance (AMO),
• Exclusive benefits through our partnerships: discounts on products, services, leisure, and more,
• A stimulating work environment that encourages teamwork, progress, and personal fulfillment.
• Looking for a stable, dynamic, and future-oriented environment? ADM Value welcomes you.

Apply today and become part of our success!

Company culture :

ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.

Job :

Job description and tasks
Are you comfortable on the phone, do you master French both written and spoken, and can you manage customer relationships professionally? At ADM Value, we are hiring Insurance Customer Service Representatives for one of our clients in the insurance sector. Your role: to follow up on customer contracts, build loyalty with policyholders, and resolve their issues quickly with every interaction.
Your tasks
Handle customer requests related to their insurance contracts: modifications, renewals, cancellations.
Ensure rigorous follow-up of files and update CRM tools.
Implement retention strategies adapted to each customer profile.
Identify policyholders' needs and offer personalized solutions.
Handle complaints calmly and professionally.
Collaborate with internal teams to ensure complete and fast support.

Required profile :

Profile sought
Very good level of French, spoken and written - fluency and ease are essential.
Good command of computer tools.
Customer service or call center experience is preferred, but not required.
Ability to handle a large volume of interactions with precision and efficiency.
Calm, service-oriented, and able to manage difficult situations.
Organized, independent, and thorough in file management.
 

Benefits
Permanent contract (CDI) from the start.
Paid initial training from the first day.
Motivating fixed salary + motivating bonuses + transport allowance + meal vouchers.
Exclusive benefits through our partnerships (discounts on products, services, leisure...).
Stimulating work environment, encouraging teamwork, progress, and fulfillment.
Social security (CNSS) + health insurance (AMO).
Continuous training and real opportunities for career advancement within the Tessi group.

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization