Rabat - Customer Service Advisor Energy | Incoming calls - CDI + attractive bonuses - Rabat

Company :

ADM VALUE, a subsidiary of the TESSI group, is an undisputed leader in customer relations and experience. With a presence in 8 countries and 18 strategically located sites, we are committed to offering innovative, high-quality solutions that enhance the customer experience.

Our impact:

Present in 8 countries, our global network of 18 production sites allows us to respond flexibly to our clients' needs internationally.
Dedicated employees: With a team of over 8000 passionate and engaged employees, we form a diverse community sharing a common vision of customer service excellence.

Our commitment:

Quality and growth: We are proud to show an impressive growth rate of 8.5%, demonstrating our continuous commitment to innovation, quality, and customer satisfaction. This dynamic growth strengthens our position as a trusted partner for companies seeking to elevate their customer relationship management excellence.

With us, stability and development go hand in hand:

• All our production positions are offered as permanent contracts (CDI),
• A paid initial training accompanies you from day one,
• An attractive package: motivating fixed salary, uncapped bonuses, transport bonus, and meal voucher.

Joining ADM Value also means benefiting from:

• Social security (CNSS) and health insurance (AMO),
• Exclusive benefits through our partnerships: discounts on products, services, leisure, and much more,
• A stimulating work environment that promotes mutual support, progress, and fulfillment.
• Are you looking for a stable, dynamic, and future-oriented environment? ADM Value opens its doors to you.

Apply today and become a key player in our success!

Company culture :

ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.

Job :

Your mission is simple: be the first point of contact for customers and provide them with clear, effective, and personalized answers.

On a daily basis, you will assist individual customers in managing their contracts, billing, and consumption, while ensuring they have a quality customer experience.

• Receive incoming calls and quickly identify the customer's request
• Inform and advise customers on their energy contracts, offers, rates, and billing
• Answer questions related to consumption and contract follow-up
• Handle complaints and modification requests with listening and professionalism
• Assist customers with administrative procedures related to their contract
• Follow up on requests and cases until they are resolved
• Update information in CRM tools and ensure traceability of exchanges
• Contribute daily to customer satisfaction and loyalty

Required profile :

Do you have a strong sense of service, good interpersonal skills, and do you enjoy interacting with customers?

• Very good command of French, both spoken and written
• Excellent sense of service and customer relations
• Good listening skills and ease of communication
• You can analyze a request, rephrase it, and provide an appropriate response
• Comfortable with computer tools and management software
• Rigor and organization in case follow-up
• Dynamism, patience, and ability to manage different customer situations
• Previous experience in customer service or a contact center is a plus

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization