Receptionist Palace & Villas - Marrakech
Hospitality professions - Secteur Hospitality / Catering
- Mid Level (3 to 5 years)
- 1 job(s) in Marrakech and region - Morocco
- Bachelor (BA, BSc) - Continuous training
Extraversion Emotional sensitivity Flexibility Organization
- Permanent contract
- Teleworking : No
Company :
Located in the heart of the prestigious Hivernage district, the Es Saadi Marrakech Resort embodies Moroccan elegance and refinement.
The resort spans 9 hectares of lush parkland and consists of a 5-star hotel with 149 rooms. Opened in 1966, Es Saadi also features a sumptuous Palace with 81 suites, as well as 10 private villas and 8 authentic ksars. The Resort also offers 13 restaurants and bars, as well as two Spas and an Entertainment hub.
Es Saadi Marrakech Resort stands as an essential reference for discreet luxury, the art of hospitality, and unique experiences.
Joining the Es Saadi Marrakech Resort is more than just joining an exceptional establishment: it's participating in a human adventure driven by strong values of passion, excellence, and authenticity. For over 50 years, our house has cultivated a unique art of living, combining the elegance of 5-star service with the richness of Moroccan culture.
We are proud to offer our employees an inspiring work environment, in the heart of a lush setting, where the transmission of know-how and the recognition of talent are at the core of our management vision.
Our ambition is to bring together talents driven by the desire to invest in prestigious hotels and to contribute to unforgettable customer experiences. Joining our team means benefiting from personalized support, regular training, and real opportunities for growth within a family-run group, human-sized and future-oriented. Whether your career path is already rich or still being built, if you have a sense of detail, a love for service, and a taste for excellence, we would be happy to welcome you among us.
Discover the testimony of Fatima Zahra El Harchi, Human Capital Director at Es Saadi Marrakech Resort in Challenge Maroc magazine by clicking here: https://bit.ly/4wcMlJ9
Company culture :
Job :
Imagine yourself in the heart of the hustle and bustle of Marrakech, in an exceptional establishment, a true Palace that redefines luxury. Our reputation in the Hotel / Restaurant sector is well-established, and we are looking for someone to embody excellence at our Palace & Villas Reception.
This is a unique opportunity to join a passionate team and contribute to offering an unforgettable experience to a demanding clientele, in a setting where every detail matters.
The main goal is to ensure an exceptional customer experience from their arrival throughout their stay, by ensuring smooth and personalized reception management. You will be the first point of contact, the guarantor of an impeccable brand image, and the conductor of first impressions.
- Welcome and assist international clientele with professionalism and courtesy.
- Manage reservations, check-ins, and check-outs efficiently.
- Respond to guest requests and anticipate their needs to offer them a tailor-made stay.
- Coordinate services with the various departments of the establishment (concierge, housekeeping, restaurant) to ensure a smooth experience.
- Handle any complaints with diplomacy and professionalism.
- Participate in the animation of the reception and customer loyalty.
- Ensure administrative follow-up and maintain customer records.
Required profile :
Ideally, your background has led you to obtain a Bac +3 (equivalent to a Bachelor's degree), with a specialization in Hotel / Restaurant professions.
With 3 to 5 years of experience, you have already proven yourself in prestigious establishments, ideally in similar roles. Knowledge of the palace and luxury villa sector would be a major asset.
- A strong sense of customer service and a neat appearance are essential.
- An excellent command of languages, particularly French and English (spoken and written), is required. Knowledge of other languages will be a plus.
- Your organization, reactivity, and ability to manage priorities will enable you to succeed in this role.
- High resistance to stress and the ability to find quick and appropriate solutions are essential.
- Good interpersonal skills and the ability to work in a team are crucial.
- Good knowledge of hotel reception IT tools is desirable.
If you recognize yourself in this description and are excited by the idea of being part of an exceptional hotel adventure, do not wait to apply.
Head office address :
RUE IBRAHIM EL MAZINI - HIVERNAGE MARRAKECH
Desired personality traits :
Extraversion Emotional sensitivity Flexibility Organization
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