Back Office Manager (Billing/Shipping) (M/F) - Rabat

Company :

The International University Hospital of Rabat (HUIR), affiliated with the International University of Rabat (UIR), is a new hospital-university center that will open its doors soon. This center of excellence will offer about forty medical and surgical specialties, equipped with a latest-generation biomedical platform. With a capacity of 530 beds and places, this futuristic hospital represents an investment of approximately 2 billion dirhams and will eventually employ more than 1,200 employees.

• We offer you a caring and attentive work environment where employees are at the heart of the action. You will find opportunities for professional and personal fulfillment, with possibilities for professional development and continuous training to improve your skills and advance your career.
• You will have the opportunity to participate in innovative projects within a renowned healthcare facility. You will be able to contribute to initiatives that shape the future of medicine and healthcare in Morocco.
• You will work in a modern environment, equipped with the latest digital technologies, stimulating and collaborative, where kindness and mutual support are at the heart of our values. You will benefit from modern, flexible, and fully digital workspaces, as well as a dynamic, human, and collaborative company culture.
• In addition, you will have the opportunity to participate in company events, team buildings, and regular celebrations to celebrate your successes and contributions.

Join us and contribute to the mission of the International University Hospital of Rabat!

Company culture :

HUIR – International University Hospital of Rabat operates within a predominantly collaborative culture, where people, trust, and teamwork are central to daily practices. The hospital promotes a close and supportive management style focused on empowerment, guidance, and collective commitment. This collaborative foundation is reinforced by a strong innovation dimension, encouraging initiative, experimentation, and continuous improvement. It is supported by structured processes ensuring reliability and efficiency, while competitive dynamics play a clearly secondary role.

Job :

The Back-Office Manager (M/F) is responsible for overseeing the entire billing process for healthcare services provided to patients. (He/She) ensures the accuracy and reliability of billing data, compliance with regulatory and contractual requirements, and optimization of the institution's revenue.

He/She also ensures the follow-up of the file submission process, from their creation and verification to their complete settlement by paying organizations, guaranteeing compliance with deadlines and quality of administrative processing.

Responsibilities:

Process Optimization:

• Participate in the development and implementation of BAF procedures to ensure the efficiency and accuracy of operations;
• Identify and propose improvements to BAF processes to optimize efficiency.

Organization and supervision of the billing process

• Coordinate and control the daily production of invoices for different types of stays: hospitalization, outpatient consultations, emergencies, medical examinations (laboratory, imaging, etc.).
• Ensure compliance between services recorded in the hospital information system (HIS) and billing data.

Organization and supervision of the shipping process

• He/She supervises the sending of files to paying organizations in accordance with the deadlines and methods defined by current agreements.
• Organize and control the follow-up of submitted files until their final settlement.

Management of relations with internal departments

• Collaborate closely with medical departments, admissions, coding, economic services, and pharmacies.
• Participate in coordination meetings with clinical departments to improve the billing circuit.

Monitoring and management of agreements and pricing

• Apply current tariffs (national tariffs, CNOPS agreements, CNSS, mutual insurance...).
• Monitor agreements signed with paying organizations and ensure their update.

Invoice control and validation

• Verify the accuracy of data (patient identity, stay, services provided, coverage rate).
• Control and validate invoices before transmission to collection.

Control and validation of submission files

• Ensure the completeness of supporting documents.
• Validation of files before final submission to organizations.

Management and training

• Manage the billing team (administrative staff, billing agents).
• Identify continuous training needs for the team (software usage, new procedures, etc.).

Revenue and collection monitoring

• Work with the collection department to ensure the recovery of debts.
• Analyze performance indicators: billing rate, collection rate, average deadlines.

Production of reports and dashboards

• Produce periodic reports on billing activity.
• Propose corrective actions to reduce rejections and optimize financial flow management.

Required profile :

Degree from Bac +4 to Bac +5 in financial or accounting management.
Significant experience (10 years or more) in hospital billing.
Previous experience in a hospital project context is a major asset.
Additional training in hospital management, insurance management, or medical billing is an asset.
In-depth knowledge of Moroccan legislation regarding billing and social coverage is essential.
Proficiency in hospital management software and billing systems.
Good knowledge of administrative and accounting procedures related to healthcare billing.
Knowledge of standards and regulations regarding social security, health insurance, and mutual insurance.
Competence in using office tools (Word, Excel, etc.).
Rigor and precision, and ability to manage and work in a team.
Excellent communication and interpersonal skills.
Organizational skills, autonomy, and stress management.
Listening skills and responsiveness to the needs of patients and external partners.

Head office address :

Desired personality traits :

Conventional Respect of the rules Need for objectivity Rationalism Organization