B2B Site Manager - Casablanca

Company :

WOW7H24 is a Moroccan company based in Casablanca, specializing in telecommunication digital solutions and offshoring.

Founded in 2019, it currently employs over 200 employees and continues to grow by attracting new talent to strengthen its expertise and innovate in its services.

At WOW7H24, we believe that our success relies first and foremost on our teams. Every new talent who joins us becomes an essential part of our puzzle, contributing to building a stimulating, collaborative, and excellence-oriented environment.

We are currently looking for passionate, ambitious individuals ready to take on challenges, to complete our team and write the next chapter of our development together.

Job :

As part of our business development, we are looking for a B2B Site Manager to lead all commercial and operational activities of our site.

As the true manager of the site's performance, your mission will be to ensure the achievement of commercial and operational objectives, to supervise management teams, and to implement the necessary actions for continuous performance improvement.

You will be the main point of contact for management and will be responsible for the smooth running and development of the business.

Your main missions
Operational Management

• Lead the overall site activity and ensure objectives are met.
• Supervise sales teams and managers.
• Monitor site performance indicators daily.
• Analyze results and identify areas for improvement.
• Implement and monitor action plans.
• Ensure compliance with procedures and quality standards.
• Optimize operational organization and processes.

Management

• Supervise and support managers and team leaders.
• Set objectives and monitor their achievement.
• Support managers in developing their teams.
• Participate in the recruitment and onboarding of key profiles.
• Identify training needs and support team skill development.
• Maintain a dynamic, demanding, and performance-oriented work environment.

Commercial Management

• Oversee the site's sales performance.
• Monitor key KPIs: call volume, contact rate, conversion, revenue, productivity, etc.
• Identify levers for improving sales performance.
• Participate in defining and evolving the sales strategy.
• Ensure the quality of sales pitches and adherence to processes.
• Participate in management meetings and present results to leadership.

Reporting and Continuous Improvement

• Produce regular reports on activity and performance.
• Analyze the gaps between objectives and results.
• Propose corrective actions and ensure their follow-up.
• Implement a culture of performance and continuous improvement.
• Collaborate with various company departments to optimize the entire operational chain.

Required profile :

Candidate Profile

• Higher education in sales, management, business, or a similar field.
• Proven experience in managing a B2B activity or a contact center.
• Significant experience in managing managers and sales teams.
• Experience in B2B prospecting, telesales, or business development.
• Very good command of commercial and operational performance indicators.
• Excellent analytical and decision-making skills.
• Natural leadership and ability to unite teams.
• Strong results orientation.
• Excellent oral and written communication skills in French.
• Autonomy, rigor, organization, and a sense of responsibility.

Head office address :

Desired personality traits :

Respect of the rules Will to persuade Emotional distance Tenacity Need for action Team work Involvement at work Organization