Management Unit Manager (H/F) OPS MANAGER at Technopolis - Rabat

Company :

AXA Services Maroc is the customer relations expertise center in Morocco for the companies: AXA France, AXA Direct France, AXA Assistance, AXA Belgium, and AXA Switzerland

Present in Rabat since May 2004 and in Kénitra since 2024, we are today more than 4,500 employees.

Joining us means:

• Choosing the world's leading insurance brand
• Benefiting from a multitude of advantages well beyond market standards
• Growing in a rewarding environment offering a diversity of jobs
• Joining a responsible group, offering a true company culture, based on the development of everyone's skills

Our jobs:

The expertise of our teams covers the main insurance jobs:

• Contract sales
• Management of non-life and personal insurance contracts
• Management of Auto and Home claims
• Settlement of Health benefits
• Activation of Assistance guarantees
• Appointment scheduling on behalf of our General Agents
• Management of Savings contracts

Company culture :

Axa Services Maroc operates within a strongly collaborative culture, where people, trust, and high-quality professional relationships are central. The company promotes close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is reinforced by robust organizational practices that ensure reliability and operational efficiency. It is balanced by a performance-oriented mindset and a measured openness to innovation, supporting collective success.

Job :

Reporting to the Operational Director, you will manage a management unit comprising 7 to 8 operational teams to meet the objectives set by the parent company and ASM.

Your main responsibilities will be to:

• Organize, lead, plan, and control the operational activity of your unit,
• Support your managers and ensure the achievement of the technical, productivity, and quality of service objectives defined for your unit,
• Promote initiative, innovation, and continuous progress within the teams,
• Manage projects and be proactive.

Required profile :

With a higher education degree (Bac + 4/5) specializing in Management, you have 4 years of experience in a similar role (Team Leader, Activity Manager...):

• Master the fundamentals of management and supervision of large teams,
• Have experience in a similar role (Project Manager, Operational Activity Manager, Team Leader...) in a customer relations center for at least 4 years.
• Have the ability to have a vision of all the department's challenges and to get your teams to buy into them,
• Have the ability to act in a complex environment and coordinate strategic actions,
• Are autonomous and pragmatic,
• Have an eye for detail, analytical, synthesis, and forecasting skills,
• Have a strong sense of responsibility and team spirit,
• Have excellent listening and communication skills,
• Master the French language perfectly.

 We would like to thank all applicants, but we will only contact those selected for the pre-selection process.

Head office address :

Desired personality traits :

Extraversion Emotional distance Conventional Flexibility