Management Unit Manager (H/F) OPS MANAGER at Technopolis
- Rabat

Company :

AXA Services Maroc is the customer relations expertise center in Morocco for the companies: AXA France, AXA Direct France, AXA Assistance, AXA Belgium, and AXA Switzerland

Present in Rabat since May 2004 and in Kénitra since 2024, we are today more than 4,500 employees.

Join Us:

• It means choosing the world's leading insurance brand
• It means benefiting from a multitude of advantages well beyond market standards
• It means growing in a rewarding environment offering a variety of jobs
• It means joining a responsible group, offering a true company culture, based on the development of each person's skills

Our Jobs:

The expertise of our teams covers the main insurance jobs:

• Sales of contracts
• Management of property and casualty insurance and personal insurance contracts
• Management of Auto and Home claims
• Payment of Health benefits
• Making Assistance guarantees effective
• Scheduling appointments on behalf of our General Agents
• Management of Savings contracts

Company culture :

Axa Services Maroc operates within a strongly collaborative culture, where people, trust, and high-quality professional relationships are central. The company promotes close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is reinforced by robust organizational practices that ensure reliability and operational efficiency. It is balanced by a performance-oriented mindset and a measured openness to innovation, supporting collective success.

Job :

Reporting to the Operational Director, you will manage a management unit comprising 7 to 8 operational teams to meet the objectives set by the parent company and ASM.

Your main missions will be to:

• Organize, manage, plan, and control the operational activity of your unit,
• Support your managers and ensure the achievement of technical, productivity, and service quality objectives defined for your unit,
• Promote the spirit of initiative, innovation, and continuous improvement within the teams,
• Lead projects and be a driving force for proposals.

Required profile :

With higher education (Bac + 4/5) with a specialization in Management, you have 4 years of experience in a similar role (team leader, activity manager...):

• Master the fundamentals of management and supervision of large teams,
• Have experience in a similar role (Project Manager, Operational Activity Manager, Team Leader...) in a customer relations center for at least 4 years.
• Have the ability to have a vision of all the department's challenges and to get your teams on board,
• Have the ability to act in a complex environment and coordinate strategic actions,
• Are autonomous and pragmatic,
• Have an eye for detail, analysis, synthesis, and anticipation,
• Have a strong sense of responsibility and teamwork,
• Have excellent listening and communication skills,
• Are perfectly fluent in French.

 We would like to thank all applicants, but we will only contact those selected for the pre-selection process.

Head office address :

Desired personality traits :

Extraversion Emotional distance Conventional Flexibility